HETA VALAND
Toronto,CA
Summary
Passionate and knowledge hostility student with exceptional customer service and attention to details. Strong communication and problem- solving skills with a desire to learn and grow in the industry. Dedicated and hardworking, committed exceeding customer expectation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Support Team Lead
The Chefs' House
09.2023 - Current
- Answering students question regarding service,food and drinks.
- Taught new team members correct procedures for all areas of operations.
- Training Students at bar making them them familiar regarding alcohol .Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Echo Sushi
07.2022 - Current
- Delegated tasks, communicated expectations and directed workflows to improve performance
- Checked inventory daily to verify adequate supply levels for each shift
- Guided and trained staff in absence of direct supervisors
- Consistently met productivity targets under pressure on individual and team basis to ensure customer satisfaction
- Used time management skills to effectively multi-task and shift priorities in a deadline driven atmosphere to meet standard drive- through times
- Respond to customer queries either in person or over phone and answer their questions with enthusiasm by using verbal skill.
CREWTRAINER, McDonald's
North
06.2022 - Current
- Explained general and job-specific procedures and led by example for hands-on training
- Followed training curriculum emphasizing expectations for exceptional performance in each role
- Promoted teamwork, customer focus and commitment to meet performance metrics
- Contributed to employee orientation sessions and onboarding
- Evaluated new hire performance and provided constructive feedback.
Internship Student
The Chefs' Hous
05.2023 - 08.2023
- Paid close attention to real-world scenarios and work of qualified professionals to develop deep and meaningful understanding of hospility.
- Exhibited abilities to self-motivate and took responsibility for personal growth and development.
- Spoke with customers and recommended specials to build rapport and cultivate customer loyalty.
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.
- Monitored tables, offering add-ons and checking on guest satisfaction.
- Reviewed and periodically updated seating chart to reflect open and occupied seating.
Education
GED -
FOODANDBEVERAGESMANAGEMENT-RESTAURANTMANAGEMENTATGeorge Brown College
Toronto, CA06.2024
Skills
- Customer service
- Bartender
- Networking
- Communication
- Flexibility
- Organizational
- Teamwork
- Technical Support
- Stress and time management
- Problem-solving
- Strategy and innovation
Certification
- Smart Serve
- Food Handling
Timeline
Support Team Lead
The Chefs' House
09.2023 - Current
Internship Student
The Chefs' Hous
05.2023 - 08.2023
Echo Sushi
07.2022 - Current
CREWTRAINER, McDonald's
North
06.2022 - Current
GED -
FOODANDBEVERAGESMANAGEMENT-RESTAURANTMANAGEMENTATGeorge Brown College
- Smart Serve
- Food Handling
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