HET PATEL
Brampton,ON
Summary
Highly motivated and experienced Customer Service Representative with two years of proven excellence in providing outstanding customer support in the fast-paced environment of Dominos. Possessing a CS diploma degree and proficiency in MS Suite and various other PC skills, seeking to leverage exceptional communication and problem-solving abilities, honed over two years of successful customer service experience, to contribute to the success of a dynamic customer-focused team. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Front Desk
H&M Virtual Services Pvt. Ltd
01.2020 - 04.2021
- Demonstrated exemplary customer service skills while managing front desk operations, welcoming visitors, and addressing inquiries in courteous and professional manner
- Efficiently handled phone calls and emails, promptly resolving customer issues, and providing detailed information about products and services
- Contributed to maintaining tidy and organized front desk area, projecting positive and welcoming image to all clients and guests
- Received commendations from supervisors and management for consistently delivering outstanding customer experiences, leading to increased customer loyalty.
- Greeted and verified members and guests upon entry to optimize security
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with clients and staff
- Educated customers about billing, payment processing and support policies and procedures
- Maintained up-to-date knowledge of product and service changes
- Met customer call guidelines for service levels, handle time and productivity
- Promptly responded to inquiries and requests from prospective customers
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Greeted and verified members and guests upon entry to optimize security.
Customer Service Representative
Dominos
01.2021 - Current
- Delivered exceptional customer service by promptly addressing inquiries and resolving complaints, resulting in 98% customer satisfaction rating
- Effectively communicated with customers via phone, email, and in person, providing accurate and helpful information about menu items, order status, and delivery times
- Assisted in handling high volume of orders during peak hours, ensuring timely and accurate deliveries while maintaining product quality
- Collaborated with team members to ensure smooth workflow and seamless customer experience during busy periods.
- Handled customer inquiries and suggestions courteously and professionally
Education
Diploma Degree - Computer Science And Programming
Seneca
Scarborough, ON04.2023
Skills
- Excellent verbal and written communication skills, enabling effective interaction
- With customers and colleagues
- Proficient in
- MS Suite (Word, Excel, PowerPoint, Outlook) and other PC skills
- Facilitating efficient data management and documentation
- Strong problem-solving abilities, adept at handling customer complaints and finding
- Appropriate solutions to ensure customer satisfaction
- Ability to work under pressure and manage multiple tasks efficiently, while
- Maintaining attention to detail
- Outstanding interpersonal skills, fostering positive relationships with customers
- And team members
- Highly organized, with keen focus on delivering exceptional customer experiences
- Additional Information:
- Availability: Full-time, flexible schedule
- Customer Experience Management
Additional Information
- Achievements: , Recognized as the "Top Performer" for consistently exceeding customer satisfaction targets. Awarded "Employee of the Month" three times for exceptional dedication and outstanding performance.
Timeline
Customer Service Representative
Dominos
01.2021 - Current
Customer Service Front Desk
H&M Virtual Services Pvt. Ltd
01.2020 - 04.2021
Diploma Degree - Computer Science And Programming
Seneca
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