Summary
Overview
Work History
Education
Skills
Timeline
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Heston Ndayizeye

Ottawa

Summary

A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results. Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.

Overview

7
7
years of professional experience
4
4
Languages

Work History

Client Advisor

RBC Royal Bank of Canada
03.2024 - Current
  • Provide personalized financial advice to clients, identifying their goals, and recommending suitable banking solutions and products.
  • Manage day-to-day client transactions efficiently while ensuring accuracy, confidentiality, and compliance with RBC policy.
  • Build and maintain strong client relationships through proactive communication and exceptional customer service.
  • Collaborate with internal teams to deliver comprehensive financial solutions, including credit, investment, and insurance products.
  • Achieve and exceed individual, and branch sales targets by identifying opportunities for cross-selling and client retention.
  • Resolve client inquiries and concerns promptly, ensuring a positive client experience and fostering long-terms loyalty.

Independent Fashion Stylist

Freelance
04.2020 - Current
  • Handpicked clothes, accessories, models, locations to create captivating photoshoots, music videos and events
  • Confab with musicians, fashion designers, and brands in order to create design original content
  • Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized
  • Developed compelling outfit designs that exceeded client expectations
  • Assisted young ladies in finding ideal prom, pageant and quinceanera gowns
  • Assisted gentlemen in finding the perfect suit for prom, weddings and funerals.

Sales Associate

Sunglass Hut
04.2023 - 02.2025
  • Designed and implement eye-catching displays to showcase new arrivals and highlight promotions
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Delivered training and leadership to teams members to boost performance and help the team achieve performance targets.

Sales Associate

Tip Top Tailors
11.2020 - 09.2023
  • Delivered exceptional customer service to existing, new and potential customer by leveraging extensive knowledge of products and services
  • As a consequence creating a welcoming and positive experiences
  • Opened and closed store independently and prepared nightly bank drop for the store
  • Enhanced product presentation and promotional material displays, working alongside retail representatives
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Answered customer questions about sizing, accessories and merchandise care
  • Increased sales by offering advice on purchases and promoting additional products
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
  • Maintained records related to sales, returns and inventory availability
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.

Camp Counselor

Camp Kaleidoscope
06.2018 - 08.2019
  • Worked with children of varying age, interest, skill and developmental levels
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers diagnosed with high-functioning Autism and/or Asperger syndrome
  • Led groups of children safely through variety of camp activities
  • Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression
  • Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation
  • Collaborated with team members, school personnel and family members to develop individual plans of care for campers
  • Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks
  • Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health
  • Followed established emergency procedures to enable best possible outcomes.

Education

Bachelor of Arts - Political Science And Criminology

University of Ottawa
Ottawa, ON
12-2025

GED - Focus 9-1-1 Program

Ottawa, ON
06-2021

Skills

  • Exceptional customer service
  • Product and service sales
  • Problem-solving skills
  • Merchandising understanding
  • Dining area maintenance
  • Cash register operation
  • Multi-tasking strength
  • Customer Needs Assessment
  • Verbal/Written Communication

Timeline

Client Advisor

RBC Royal Bank of Canada
03.2024 - Current

Sales Associate

Sunglass Hut
04.2023 - 02.2025

Sales Associate

Tip Top Tailors
11.2020 - 09.2023

Independent Fashion Stylist

Freelance
04.2020 - Current

Camp Counselor

Camp Kaleidoscope
06.2018 - 08.2019

Bachelor of Arts - Political Science And Criminology

University of Ottawa

GED - Focus 9-1-1 Program

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Heston Ndayizeye