Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Languages
Languages
References
Work Availability
Timeline
Heshmat Hajizadeh

Heshmat Hajizadeh

M365 Administrator
Montreal,Canada
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Summary

With over a decade of excellence in information technology, I have successfully provided premium-level technical support to high-profile Microsoft clients, excelling in resolving complex issues and managing seamless cloud migrations. My experience as a technical team leader adds depth to my ability to guide and inspire teams toward success. Leveraging technical expertise and customer service skills, I am dedicated to innovative solutions that drive business growth. Eager to contribute to a forward-thinking organization, I am ready to make meaningful contributions to success.

Overview

13
13
years of professional experience
6
6
Certification

Work History

IT Analyst

Micro Logic
Montreal, Canada
2022.Jun - 2023.Feb
  • Information Security: Implement security policies and conduct assessments
  • Cloud Computing: Design and manage cloud infrastructure securely
  • Administer applications, provide user support, and enforce security
  • Configure rules, monitor incidents and collaborate on policies
  • Administer and optimize SharePoint: Plan and execute SharePoint migrations with post-migration support
  • Mobile Device and Mobile App Management (MDM/MAM): Implement device policies and Implement app policies, integrate with MDM
  • Active Directory Azure Active Directory: Administer on-premises AD integration with Azure Active Directory: Administer and integrate policies.

M365 Premier Technical Advisor IV

Sherweb Québec
Montreal, Canada
03.2021 - 06.2022
  • Customer Assistance: Provide premium-level technical support to Microsoft customers
  • Issue Resolution: Troubleshoot and resolve complex technical problems
  • Customer Engagement: Maintain excellent customer interactions and satisfaction
  • Technical Expertise: Stay updated on Microsoft products and technologies
  • Documentation: Accurately document customer interactions and resolutions
  • Collaboration: Collaborate with internal teams and experts to resolve issues
  • Escalations: Escalate critical issues to higher-level support when necessary
  • Feedback: Gather and relay customer feedback for product improvement
  • Continuous Learning: Engage in ongoing training and skill development.

Technical Team Lead

Sherweb Québec
Montreal, Canada
05.2017 - 03.2021
  • Team Leadership: Lead and manage the Microsoft 365 support team
  • Issue Resolution: Handle escalated technical issues
  • Performance Monitoring: Track team metrics
  • Training: Develop team skills and knowledge
  • Assigned tasks to team members based on their strengths and weaknesses.
  • Quality Assurance: Ensure service quality
  • Process Improvement: Optimize support processes
  • Reporting: Analyze performance data
  • Developed training materials for team members to improve technical skills.
  • Customer Relations: Manage escalations and relations
  • Provided guidance and mentorship to new team members.
  • Technical Updates: Stay informed on Microsoft 365 changes
  • Created documentation of procedures and processes used by the team.
  • Communication: Foster clear team communication
  • Worked closely with other teams to ensure successful integration of products.
  • Goal Setting: Align objectives with organizational goals
  • Emergency Response: Plan for critical incidents.

Information Technology Support Specialist

Utopia Image Inc.
Laval, Canada
08.2016 - 04.2017
  • Technical Agent, assisting clients remotely via phone, chat, email and remote access applications
  • Supporting clients from all over US and Canada.

Data Entry

Montreal Jewish General Hospital
Montreal, Canada
07.2014 - 09.2014
  • Entering Medical reports and patient's Medical history to the System
  • Follow patient's treatment
  • Analyzing data
  • Searching for required information
  • Filing and archive
  • Contacting the other parties for missing information
  • Writing reports to supervisor
  • Managing data.

Hardware and Technical Assistant

Data Vest
Aarhus, Denmark
06.2010 - 01.2011
  • Customer service
  • Technical advisor
  • Repairing and troubleshooting of Laptops and PCs
  • Installing security cameras
  • Remote access support
  • On-site service.

Education

Information technology support specialist -

Champlain College St- Lambert
01.2014

High School Diploma -

Access Adult Education Center
01.2014

Information technology advanced user -

International Cumputer Driving Licence ( ICDL)
01.2010

Skills

  • Microsoft Endpoint Configuration Manager
  • Team Management
  • Advanced Technical Support
  • Customer Support
  • User Support
  • Disaster Recovery
  • Data Backup
  • Cloud Management
  • Mobile Device Management
  • SharePoint/Onedrive
  • Teams
  • Exchange Online
  • Active Directory/ Azure AD (Entra ID)
  • Permissions and Access Control
  • Technical Analysis
  • Troubleshooting and Diagnostics
  • Technical Troubleshooting
  • Microsoft PowerShell
  • Information Security
  • Cybersecurity
  • User Training
  • Attention to Detail
  • Quick Learner

Certification

  • SC-400: Administering Information Protection and Compliance in Microsoft 365
  • SC-900: Microsoft Security, Compliance, and Identity Fundamentals
  • MS-500 Security Administrator Associate
  • MS-900 Microsoft Fundamentals
  • Information Technology Support Specialist
  • International Computer Drivers License - (ICDL)

Personal Information

Title: 4 times Microsoft certifed IT Analyst, M365 Admin, Senior Technical Support Advisor

Languages

  • Persian, Native or Bilingual
  • English, Full Professional
  • Urdu, Limited Working
  • French, Limited Working

Languages

English
Full Professional
Danish
Limited
Persian
Native/ Bilingual
Urdu
Professional
French
Limited

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Analyst - Micro Logic
2022.Jun - 2023.Feb
M365 Premier Technical Advisor IV - Sherweb Québec
03.2021 - 06.2022
Technical Team Lead - Sherweb Québec
05.2017 - 03.2021
Information Technology Support Specialist - Utopia Image Inc.
08.2016 - 04.2017
Data Entry - Montreal Jewish General Hospital
07.2014 - 09.2014
Hardware and Technical Assistant - Data Vest
06.2010 - 01.2011
Champlain College St- Lambert - Information technology support specialist,
Access Adult Education Center - High School Diploma,
International Cumputer Driving Licence ( ICDL) - Information technology advanced user,

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Heshmat HajizadehM365 Administrator