Heshani Liyanapathirana

Resolved customer issues promptly, contributing to improved satisfaction levels.

Operated cash registers efficiently, processing payments accurately.

Performed opening and closing duties, including display setup and inventory restocking.

Maintained cleanliness and organization of work area throughout shifts.

Collaborated with team members to consistently achieve daily goals, enhancing overall productivity.

Assisted in inventory management, ensuring optimal stock levels without excess.

Identified improvement areas, offering insights that supported effective decision-making.

Developed and documented standard operating procedures for team processes.

Facilitated meetings between stakeholders to discuss project requirements, objectives or

Assessed project outcomes to ensure alignment with strategic goals.

personnel.

Collaborated with cross-functional teams to define requirements for new initiatives.

Analyzed data related to projects in order to identify areas for improvement or optimization

opportunities.

Provided direction, guidance and support to team members throughout the duration of

projects.

Created job postings, tracked applicants and maintained applicant database.

Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.

Identified, screened and interviewed potential employees.

Facilitated communication between management and staff by conducting regular meetings to

discuss concerns or suggestions.

Evaluated current HR processes and recommended changes when necessary to improve

efficiency.

Coordinated cross-functional teams to streamline processes and improve efficiencies.

Developed and implemented strategic plans to achieve company objectives.

Planned and led team meetings to review business results and communicate new and ongoing

priorities.

Analyzed business performance data and forecasted business results for upper management.

Planned and delivered training sessions to improve employee effectiveness and address areas of

weakness.