Heshani Hettiarachchi
Store Associate
4D, Kingsbridge Road, St. John's,NL
Summary
A professional from the Digital Industry who is passionate on Customer Service, equipped with a bachelor of science degree in Information Communication Technology. Possess 6 years of experience in providing customer support digitally for the customers worldwide.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Software Engineer [ Product Owner ]
Knovik Pvt Ltd
Colombo, Sri Lanka
02.2021 - 11.2022
- Product owner (of a digital product)
- Has given customer support for customers worldwide ( online )
- Engaged in Conversion Rate Optimization
- Marketing Campaigns ( email / social media )
- Has developed Chatbots for enhancing user experience
Software Engineer
Insfra Technologies Pvt Ltd
Colombo, Sri Lanka
01.2017 - 01.2021
- Provided Customer Support for Digital Products
- Has created User Manuals and Step Guides
- Engaged in Digital Marketing
Education
Bachelor of Science - Information And Communication Technology
University of Jaffna
Sri Lanka 02.2012 - 03.2016
Skills
Effective Communication
Certification
Google Certification for Fundamentals of Digital Marketing
Timeline
Google Certification for Fundamentals of Digital Marketing
11-2021
Senior Software Engineer [ Product Owner ]
Knovik Pvt Ltd
02.2021 - 11.2022
Software Engineer
Insfra Technologies Pvt Ltd
01.2017 - 01.2021
Bachelor of Science - Information And Communication Technology
University of Jaffna
02.2012 - 03.2016
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