Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Hesham Zaina

Calgary,AB

Summary

To contribute my strong communication, customer service, and interpersonal skills to a work place that fosters continuous learning and growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Client Advisor

RBC
Hamilton, ON
02.2024 - Current
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Performed cash handling duties including counting currency, coins and checks.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Educated customers about different types of banking services available at the branch.

Assistant Manager

Foot Locker
Burlington, ON
06.2023 - Current
  • Performed daily opening and closing duties including cash handling and reconciliation.
  • Supervised bank deposits and inventory receipts as part of closing procedures.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Trained, coached, and mentored new team members on customer service and operational standards.
  • Maintained a neat, clean, organized work environment that meets company standards.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Personal Banking Associate

TD Canada Trust
Hamilton, ON
12.2022 - 05.2023
  • Advised customers on bank products, services and financial planning options.
  • Modified, opened and closed customer accounts.
  • Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
  • Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
  • Assisted customers by answering banking questions and recommending solutions.
  • Helped customers understand and use mobile applications and online banking.

Security Guard

Paragon Security
Hamilton, Ontario
10.2020 - 10.2022
  • Excellent knowledge of security protocols, including de-escalation techniques
  • Exceptional interpersonal skills
  • Ability to operate security systems and emergency equipment
  • Maintain a safe environment by performing routine security checks
  • Managed emails, phone calls inquires in a professional manner
  • Swiftly and successfully resolved conflicts resulting in student and staff satisfaction

Education

Police Foundation

Fanshawe College
London, ON
06.2020

Skills

  • Excellent written and verbal communication skills
  • Strong background in customer service and sales experience
  • Efficient time management skills, proven to be effective in a dynamic, fast-paced environment
  • Proficient in Microsoft Office
  • Criminal Law understanding
  • Professional demeanor
  • Thrives in collaborative environment
  • Operations Management
  • Sales Reporting
  • Money Handling
  • Product and Service Knowledge

Certification

  • Paragon Security Certificate of Training
  • First Aid/CPR Level C & AED

References

REFERENCE AVAILABLE UPON REQUEST

Languages

  • Fluent in both English and Arabic

Timeline

Client Advisor

RBC
02.2024 - Current

Assistant Manager

Foot Locker
06.2023 - Current

Personal Banking Associate

TD Canada Trust
12.2022 - 05.2023

Security Guard

Paragon Security
10.2020 - 10.2022

Police Foundation

Fanshawe College

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Hesham Zaina