Hery Nantenaina RAMIARIJAONA
Vancouver,BC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
CROWN PLAZA ANNAPOLIS,MD,USA
07.2023 - 07.2024
- Company Overview: (IHG Hotel in the US)
- Offer an enhanced experience to every guest upon checking in
- Provide a warm welcome that kicks off a memorable guest experience
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one-step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
- Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Always know what events and activities are on the day’s schedule
- Dealing with guests complaints
- Responding the phone call outside and inside of the Hotel as well as making online reservations
- Restock the pantry and make sure the lobby area is well clean
- Knowledge about the Opera system
Night Auditor
CROWN PLAZA ANNAPOLIS,MD,USA
- Processing payments including room charges, debit and credit, cash and cheques in accordance with establish procedures
- Checking guests in, out and managing any wakeup call requests
- Answering phone call and dealing with overnight guest queries
- Running night audit property management systems
- Post NO SHOW Reservations
- Set up All reservations from the Third Party
- Performing other duties such as making ice
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
Front Desk Receptionist
The Citizen Madagascar
Antananarivo , Antananarivo
01.2021 - 01.2022
- Look after visitors arriving at the front desk.
- Make sure all visitors sign in on arrival.
- Dealing with customer complaints.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Internship
RAMARTOUR MADAGASCAR
Antananarivo , Antananarivo
09.2020 - 02.2021
- Company Overview: (Travel agency, Tour operator, Car rental)
- Responsible for Production: Monitors company products, tries to improve their quality.
- Responsible for Marketing: Make sure that products are widely known, find out customers.
- Reception: Deals with telephone calls in and out of the company.
- Take care of customer services, such as booking their flights and accommodations.
- Pick the tourists up from the airport and take them to the hotel.
- Bring the customers to visit any tourist sites.
Technician
D-Stock Madagascar
Antananarivo , Antananarivo
05.2018 - 02.2019
- Assisted in the design of new products or modifications to existing products for improved performance.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Provided technical support services to customers via phone or email communication.
- Installed new components or replaced defective parts to restore functionality.
- Installed software updates on customer machines while providing technical assistance when necessary.
Education
Associate's Degree - Post Diploma Business Hospitality Management
Pacific Link College
Vancouver, BC09-2026
Skills
- Teqball
- Soccer
- Swimming
- Hiking
- COMPUTER KNOWLEDGE: Word and Excel/ Technician
- Cash Handling
- Front Office Management
- Guest Relations
- Problem-solving skills
- Verbal and written communication
- Customer assistance and interaction
- Oral and writing communication
- Mail coordination
Certification
- INSTITUTE OF MANAGEMENT, TOURISM AND TECHNOLOGY 2022-2023: Master 1 in Hospitality and tourism Management.
- NATIONAL INSTITUTE OF HOSPITALITY AND TOURISM, TANANARIVE, MADAGASCAR 2019-2021: Professional Bachelor’s degree in Hospitality and tourism
- GOETHE-ZENTRUM ANTANANARIVE/CGM September 2 second: German Certificate A1.
- ENGLISH TEACHING PROGRAM, ANTSAHAVOLA, MADAGASCAR 2020-2022: Business Class Certificate 2019-2020: A2 Certificate
- SPOKEN ENGLISH COURSE AMPEFILOHA ANTANANARIVE MADAGASCAR 2018: English Certificate A1/3 months courses.
- GRATUATED FROM HIGH SCHOOL :EXPERIENCED TEACHERS CLUB (CPE) BEHORIRIKA in 2017.
Languages
English
Full Professional
french
Limited
German
Elementary
Malagasy
Native/ Bilingual
Timeline
Front Desk Receptionist
CROWN PLAZA ANNAPOLIS,MD,USA
07.2023 - 07.2024
Front Desk Receptionist
The Citizen Madagascar
01.2021 - 01.2022
Internship
RAMARTOUR MADAGASCAR
09.2020 - 02.2021
Technician
D-Stock Madagascar
05.2018 - 02.2019
Night Auditor
CROWN PLAZA ANNAPOLIS,MD,USA
Associate's Degree - Post Diploma Business Hospitality Management
Pacific Link College
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