Hervera TCHAMBA
Brampton
Summary
Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
2
2
years of professional experience
Work History
Call Center Agent
CAA
03.2024 - 09.2024
- Responded to a high volume of customer calls daily, resolving issues related to billing and services.
- Escalated complex cases to senior staff and ensured customer satisfaction through follow-ups.
- Maintained a 95% satisfaction rate by providing timely and professional support.
Customer Service Agent
Provigo
09.2023 - 02.2024
- Delivered excellent customer service in a retail environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Assisted customers in finding products and answered questions about promotions.
Cashier
Carrefour Market
08.2022 - 06.2023
- Assisted customers with inquiries, complaints, and service requests via phone and email.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Fustel De Coulanges
Yaounde-Cameroun06-2023
One year study - Computer Science
University of Quebec At TroisRivieres
Fustel de Coulanges, Yaounde05-2024
English Language Program (EAP) -
Humber College Lakeshore Campus
Etobicoke, ON02-2025
Skills
- Strong customer service skills
- Conflict Resolution and Problem Solving
- Answering questions
- Communicating with clients
- Calm disposition
- Call handling
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Call Center Agent
CAA
03.2024 - 09.2024
Customer Service Agent
Provigo
09.2023 - 02.2024
Cashier
Carrefour Market
08.2022 - 06.2023
High School Diploma -
Fustel De Coulanges
One year study - Computer Science
University of Quebec At TroisRivieres
English Language Program (EAP) -
Humber College Lakeshore Campus
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