JANARTHANA BAKEERATHAN
Alliston,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Educator
Self-employeed
01.2015 - Current
- Math & Tamil Language JK - Grade 8
- Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within the school community.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
Executive Assistant
HR Maintenance
03.2019 - 06.2021
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Used advanced software to prepare documents and reports.
Administrative Assistant
Siva Janna Group Corp
01.2015 - 10.2019
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Bank Supervisor
Peoples Bank
05.2008 - 11.2014
- Improved customer satisfaction by efficiently managing and resolving customer inquiries and concerns.
- Managed daily cash transactions, ensuring accuracy in balancing while adhering to strict compliance guidelines.
- Conducted regular audits to maintain the security of financial records, systems, and processes.
- Streamlined bank operations for increased efficiency by implementing new policies and procedures.
Education
University of Toronto, Canadian taxation, Financial Accounting, Management Accounting -
Post-Degree Certificate - Accounting/Bookkeeping
University of Toronto
Toronto, ON06.2023
Diploma - Accounting
Canadian All Care College
Toronto, ON09.2021
Post-Degree Certificate - Computer Technology
University of Peradeniya
Sri Lanka06.2011
Bachelor of Arts - Economic Studies
University of Peradeniya
Sri Lanka06.2008
Post-Degree Certificate - Human Rights
University of Peradeniya
Sri Lanka 06.2007
Skills
- Punctual
- Data Collection
- Escalation management
- Dispute Resolution
- Bookkeeping
- Research
- Accounting skills
- Team Bonding
- Verbal Communication
- Writing reports
- Computer Proficiency
Languages
English
Full Professional
Tamil
Native or Bilingual
Timeline
Executive Assistant
HR Maintenance
03.2019 - 06.2021
Educator
Self-employeed
01.2015 - Current
Administrative Assistant
Siva Janna Group Corp
01.2015 - 10.2019
Bank Supervisor
Peoples Bank
05.2008 - 11.2014
University of Toronto, Canadian taxation, Financial Accounting, Management Accounting -
Post-Degree Certificate - Accounting/Bookkeeping
University of Toronto
Diploma - Accounting
Canadian All Care College
Post-Degree Certificate - Computer Technology
University of Peradeniya
Bachelor of Arts - Economic Studies
University of Peradeniya
Post-Degree Certificate - Human Rights
University of Peradeniya
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