Herry HaoRan Chen
Markham,Canada
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Owner
Chinadian clothing inc
Toronto, Ontario
07.2023 - 05.2025
- Manage the website and other e-commerce platforms to maximize sales.
- Resolved conflicts between employees or customers in a timely manner.
- Package and mail products in a professional and timely manner.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Negotiated contracts with vendors for supplies and services.
- Established strong relationships with vendors to ensure quality products at competitive prices.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Monitored cash flow to ensure proper budgeting of resources.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Customer Service Manager
Learning Education
Hangzhou, Zhejiang
05.2021 - 11.2022
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Foreign Teacher
Wall Street English China
Guangzhou, Guangdong
11.2018 - 04.2021
- Teach adult students in a variety of different classes to improve oral, listening, and writing skills.
- Classes range from 1 to 30 students.
- Adapted teaching methods to accommodate different learning styles.
- Provided one-on-one tutoring sessions during office hours for struggling learners.
- Adapted course materials according to the needs of each individual student's ability level.
- Participated in professional development workshops related to teaching methodology.
Front Desk Staff
Chronic ink
Markham, Ontario
03.2017 - 08.2018
- Have consultations with clients regarding their needs and wants.
- Managed daily logbook of visitors entering the building premises.
- Scheduled appointments for clients using the computerized scheduling system.
- Processed payments from clients in cash or credit card form.
- Ensured that all patient questions were answered in a timely manner.
- Answered incoming calls, responded to inquiries and directed calls accordingly.
Parking Manager
Impark
07.2016 - 03.2017
- Analyzed data on parking trends and occupancy rates to develop strategies for maximizing profits.
- Reviewed financial statements regularly to monitor budget performance against expectations.
- Handled administrative duties associated with managing a parking facility, such as payroll processing.
- Directed staff in the daily operations of a parking lot, including scheduling and assigning tasks.
- Performed routine maintenance on equipment used in the operation of the facility, such as cleaning machines and replacing bulbs.
- Resolved customer complaints regarding parking services or policies in a timely manner.
Branch Manager
Hertz
Calgary
08.2014 - 02.2016
- Established strong working relationships with external partners such as vendors and suppliers.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Identified opportunities for process improvement initiatives within the branch.
- Performed regular audits of financial records in order to ensure accuracy.
- Assisted other branches when needed during peak periods or special projects.
- Managed staff scheduling, hiring and training processes.
A.Branch Manager
Hertz
Vancouver, British Columbia
06.2014 - 08.2014
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Developed strategies to increase customer satisfaction and loyalty.
- Organized professional development programs for employees at all levels of the organization.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Planned work schedules to maintain adequate staffing levels.
Education
Bachelor of Arts - Economics & Sociology
McMaster University
Hamilton, ON01.2012
High School Diploma -
Satec@ W.A. Porter C.I
Toronto, ON01.2008
Skills
- E-commerce management
- Financial analysis
- Vendor negotiation
- Cash flow management
- Customer service
- Conflict resolution
- Employee training
- Budget management
- Professional networking
- Operations management
- Staff hiring
- Attention to detail
- Issue resolution
- Purchasing and planning
Certification
Tefl teaching certificate
Languages
English (Native or Bilingual), Mandarin (Native or Bilingual)
References
References available upon request.
Timeline
Business Owner
Chinadian clothing inc
07.2023 - 05.2025
Customer Service Manager
Learning Education
05.2021 - 11.2022
Foreign Teacher
Wall Street English China
11.2018 - 04.2021
Front Desk Staff
Chronic ink
03.2017 - 08.2018
Parking Manager
Impark
07.2016 - 03.2017
Branch Manager
Hertz
08.2014 - 02.2016
A.Branch Manager
Hertz
06.2014 - 08.2014
Bachelor of Arts - Economics & Sociology
McMaster University
High School Diploma -
Satec@ W.A. Porter C.I