He Rong Han

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and handled daily and monthly bills and process payment/transactions.
• Construct flyers, advertising and promotions.
• Kept reception area clean and neat to give visitors positive first impression.

• Answer a multi-line phone system and greet guests/clients.
• Handled cash and process payment/transactions.
• Filling out paperwork accurately and efficiently.
• Related tasks including registering and arranging class, contact with teachers and students.

• Meet and greet guests.
• Related tasks including check-in and out, currency exchange, help guests with reservations on taxi/limo, restaurants, tours, etc.
• Answering phone calls or email and help with customers' questions or concerns.

I was an intern at the first year in Millennium Hotel from 1/2014 to 1/2015. Then go back to school to finished my degreed. After graduation, I worked full time in the hotel from 8/2015 to 11/2016.

• Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
• Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
• Collected room deposits, fees, and payments.
• Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
• Managed cash transactions accurately, maintaining proper financial records for the reception area.