Herodetus Asiedu
Newmarket,ON
Summary
Proven Housekeeping Room Attendant at Microtel Inn & Suites by Wyndham, excelling in guest service and support, and adept in cleaning techniques and chemical handling. Enhanced guest satisfaction through meticulous attention to detail and exceptional customer service, leading to increased productivity. Demonstrated adaptability and teamwork, contributing to a positive and efficient working environment.
Overview
1
1
year of professional experience
Work History
Housekeeping Room Attendant
Microtel Inn& Suites by Wyndham,
09.2023 - Current
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Education
Diploma - Personal Support Worker
Canadian Career College
Vaughan, ON08.2024
Skills
- Bathroom maintenance
- Carpet cleaning
- Vacuuming and sweeping
- Folding clean laundry
- Dusting furniture
- Customer service-focused
- Cleaning techniques
- Vacuuming carpets
- Chemical Handling
- Waste disposal
- Cleaning bathrooms
- Sorting and washing laundry
- Stain Removal
- Guest Relations
- Ordering cleaning supplies
- Supply Inventory Management
- Laundry expertise
- Mopping floors
- Housekeeping
- Guest Service and Support
- Adaptability and Flexibility
- Multitasking and Prioritizing
- Self Motivation
- Floor Cleaning, Polishing, and Waxing
- Supply Stocking
Languages
English
Elementary
Timeline
Housekeeping Room Attendant
Microtel Inn& Suites by Wyndham,
09.2023 - Current
Diploma - Personal Support Worker
Canadian Career College
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