Hernani Neto
Dieppe,NB
Summary
Information Technology coordinator. Post-graduated in Systems Development
based on Free Software. Graduated in Systems Analysis. Fluent in English and Spanish.
Cisco CCNA - Routing & Switching and MBA in Project Management (attending).
Experience of 15 years as IT professional. Network specialist (INFRASTRUCTURE) wired / wireless / Ubiquiti / Mikrotik radio; Cisco Router and Switch configurations, static and dynamic routing and switching, VLANs and VPNs; Server administration Windows Server 2008/2012 R2 / 2016 and Linux (Debian / RedHat); Microsoft Exchange integrated deployment to Active Directory; Firewall (SonicWall, PFSense and SUN) - rule deployment, administration and support. Client environment Troubleshooting: Active Directory, DNS, DHCP, Cluster Servers, VMware, and Hyper-V. Support VMware and Hyper-V management, performance analysis with NAGIOS,deployment, administration and network monitoring with ZABBIX; File Server Administration; Backup routines projects (Library and Networker); Avaya, Leucotron and Intelbras Telephony; Deep knowledge in Electronic Security; Systems Development: Desktop (Delphi) and Web - FrontEnd: Html5, CSS, Bootstrap, Javascript, JQuery – BackEnd: Java, Spring Framework, Hibernate Persistence;, administration of SQL Database, deployment / support ERP systems (Microsiga / Protheus / Citrix / TOTVS) familiarity with ITIL tools. IT Coordination teams, knowledge on elaborating projects and action plans focusing on results, analysis and reporting of SLA indicators. Willing to travel.
Overview
22
22
years of professional experience
Work History
Technical Manager / Owner
EASYTECH – ELETRONIC SECURITY
09.2015 - Current
- Search, develop and deploy solutions to customers with demand in Electronic Security (CCTV, Access Control - Biometric and Card, Intelligent Alarm Systems, Smart Automated Gates, ticket gate); Administration and Management of of sales and technical teams; IT Projects in network area, implantation and cabling, support outsourcing, system administration and IT supplies; Configuring Cisco Routers and Switches (Static Routes, Dynamics, VLAN Creation).
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Executed performance reviews to encourage improved productivity for team members.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
IT Programmer Analyst
AUTONOMOUS SERVICES
01.2006 - 04.2007
- Accomplishments: Projection, cabling, assembly and administration of point-to-point and client-server computer networks, network infrastructure using WIRELESS technology, development and administration of Web Sites.
IT Coordinator
ONISEG – SECURITY SYSTEM
01.2017 - 01.2019
- Accomplishments: IT coordination team focusing on a more efficient scalability of the IT processes and ensure that the response time of the SLA’s demand (Service Desk Management); development of an efficient knowledge base on FTP; develop and deploy solutions to customers with demand in Electronic Security, large-scale network projects design (private condominium and industries); deployment of clusters servers (windows and linux), firewall solutions (PFSense); VM solutions (VM ware, Hyper-V, Oracle Virtual-Box); Performance analysis (Zabbix); Management of assets and focus on results;
IT Analyst
DIRECIONAL ENGENHARIA
01.2011 - 01.2015
- Responsible for the IT department at Direcional Engenharia (Pará, Manaus and Amapá – states of Brazil)
- Support to network users / systems; Analyze and design, using technological tools, the best and more viable way to use the network resources (INFRASTRUCTURE - wired / wireless: Ubiquiti / Mikrotik radio); support of e-mail tools (Microsoft Exchange); support of Firewall (SonicWall); Performance analysis (NAGIOS); Management of assets and focus on results; Analyze with the technological market, the provision of new tools to assist the development of the company.
- Troubleshot and resolved problems with programs and systems.
- Integrated new technologies to meet area requirements.
- Collaborated with infrastructure personnel and departmental managers to identify, develop and implement cost-saving technologies.
IT Coordinator
CIA – CENTRAL INTELIGENTE DE ALARMES
01.2010 - 01.2011
- Accomplishments: Network Support - Server, Win2003, Win XP Client; Java system development / SQL database (PostgreSQL)
- Administration of CFTV servers in clients, ensuring the good performance of our software; coordination of the IT team, developing solutions that brought greater agility in attendance and greater technological use.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Drafted project construction schedule and updated as job progressed.
IT Analyst
CIKEL- BRASIL VERDE MADEIRAS LTDA
01.2009 - 03.2009
- Network Support - Server: Linux Red Hat and Client: Win XP / Vista; Support to the Remote ERP System "CITRIX"; Backup Routine Projects
- Troubleshot and resolved problems with programs and systems.
- Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
IT Technician
ASSEMBLÉIA PARAENSE
01.2008 - 12.2008
- Network Support - Server: Win 2003 Server, Win XP Client; Software Development (Delphi) and SQL Database / INTERBASE / FIREBIRD; Support on ERP system “Microsiga” (TOTVS); Backup Projects of Routines and Security Information.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
System Developer
Blockbuster
01.2007 - 10.2007
- Accomplishments: Development of BLOCKBUSTER’s Delivery system (Borland Delphi 7 language system with SQL Database / INTERBASE / FIREBIRD)
- Improved and corrected existing software and system applications.
- Established clear system performance standards and wrote specifications.
- Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
IT Specialist
EXECUTIVE TAX SECRETARY
01.2003 - 01.2006
- Network administration of Tax Agencies (Mãe do Rio, Capitão Poço, Dom Eliseu, Ulianópolis and Paragominas): Supporting computer users (VIP users), cabling, network (windows 98, 2000 e NT solutions)
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Education
MBA - Project Management
University of The Amazon - UNAMA
BRAZIL12.2024
MBA - System analysis, Development of Free Software Systems
University of The Amazon - UNAMA
BRAZIL12.2007
Bachelor of Science -
University of The Amazon - UNAMA
BRAZIL12.2003
Skills
TECHNOLOGY SKILLS:
- Managing Teams / People Focusing on Results
- Project / Program Management;
- Operations Management;
- Leadership;
- Strategic planning;
- Information Technology
- Support and Administration of WINDOWS / LINUX environments
- Infrastructure and Network Projects WAN / LAN / WIRELESS
- Cisco Routers and Switches; Static and dynamic routing;
- VLAN configurations;
- Backup Routines Solutions (Automation Projects)
- Servers Virtualizations VMware, Hyper-V and Virtual-Box
- Performance Analysis - NAGIOS Monitoring ZABBIX
- Datacenter
- File Servers Administration
- Telephony: Avaya, Leucotron and Intelbras
- UML Language - Use Cases / Object-Oriented Data
- Modeling
- System Development – FrontEnd: Html5, CSS, Bootstrap, Javascript, JQuery – BackEnd: Java, Spring Framework, Hibernate Persistence;
- Information Security (VPN, Proxy, firewall)
- Electronic security
Languages
English
Full Professional
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
IT Coordinator
ONISEG – SECURITY SYSTEM
01.2017 - 01.2019
Technical Manager / Owner
EASYTECH – ELETRONIC SECURITY
09.2015 - Current
IT Analyst
DIRECIONAL ENGENHARIA
01.2011 - 01.2015
IT Coordinator
CIA – CENTRAL INTELIGENTE DE ALARMES
01.2010 - 01.2011
IT Analyst
CIKEL- BRASIL VERDE MADEIRAS LTDA
01.2009 - 03.2009
IT Technician
ASSEMBLÉIA PARAENSE
01.2008 - 12.2008
System Developer
Blockbuster
01.2007 - 10.2007
IT Programmer Analyst
AUTONOMOUS SERVICES
01.2006 - 04.2007
IT Specialist
EXECUTIVE TAX SECRETARY
01.2003 - 01.2006
MBA - Project Management
University of The Amazon - UNAMA
MBA - System analysis, Development of Free Software Systems
University of The Amazon - UNAMA
Bachelor of Science -
University of The Amazon - UNAMA
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