Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Hernan B Hernandez

Los Angeles

Summary

I am a motivated professional with extensive experience in service optimization and exceptional customer care. Known for my consistent positivity, strong communication skills, and eagerness to take on new challenges. I bring a strong work ethic, adaptability, and a collaborative approach to enhance customer service. I quickly acquire new skills and consistently achieve effective results.

Overview

18
18
years of professional experience

Work History

Busser and Food Runner

Koi Restaaurant
Los Angeles
12.2006 - Current
  • Communicated effectively with kitchen staff regarding orders placed by customers.
  • Bussed and reset tables in an orderly fashion.
  • Provided quick and efficient clearing of tables between courses.
  • Coordinated with the kitchen to manage the flow of dishes and optimize service efficiency.
  • Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
  • Assisted in the training of new bussers, sharing knowledge and best practices.
  • Expedited food to tables to assist servers during busy periods.
  • Engaged with guests in a polite and friendly manner to enhance the dining experience.
  • Assisted in the preparation of large parties and special events to ensure smooth service.
  • Communicated with chefs regarding potential menu changes or specials for the day.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Maintained a clean and organized work area throughout shift operations.
  • Responded promptly to customer inquiries and requests for additional items or services.
  • Maintained knowledge of menu items and daily specials to answer customer inquiries.
  • Maintained a friendly attitude towards customers at all times.
  • Greeted customers and answered questions about menu items.
  • Communicated with kitchen staff regarding any special requests from customers.

Busser/Food Runner/ Barista

Blu Jam Cafe
Los Angeles
07.2017 - 01.2019
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Ensured that each table was properly set before seating guests.
  • Bussed and reset tables in an orderly fashion.
  • Inspected dining room furniture for cleanliness prior to seating guests.
  • Adhered to sanitation guidelines when handling food and beverage items.

Busser and Food Runner

The Larchmont Restaurant
Los Angeles
01.2017 - 01.2018
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Inspected dining room furniture for cleanliness prior to seating guests.
  • Took initiative to help others whenever necessary.

Busser and Food Runner

Red O Restaurant
Los Angeles
01.2014 - 01.2016
  • Maintained a friendly attitude towards customers at all times.
  • Communicated effectively with kitchen staff regarding orders placed by customers.
  • Bussed and reset tables in an orderly fashion.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Education

Some College (No Degree) -

Santa Monica College
Los Angeles

Skills

  • Food safety practices
  • Menu knowledge
  • Service efficiency
  • Customer care
  • Time management
  • Attention to detail
  • Communication skills
  • Sanitation practices
  • Positive attitude

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Busser/Food Runner/ Barista

Blu Jam Cafe
07.2017 - 01.2019

Busser and Food Runner

The Larchmont Restaurant
01.2017 - 01.2018

Busser and Food Runner

Red O Restaurant
01.2014 - 01.2016

Busser and Food Runner

Koi Restaaurant
12.2006 - Current

Some College (No Degree) -

Santa Monica College

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Hernan B Hernandez