Hermyne Sansom-Reed
Inglewood
Summary
Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Cashier
Ralphs Grocery Co., Inc./Food 4 Less
01.2020 - Current
- Customer Service: Greeting customers, answering questions and providing information.
- Processing payments, scanning items, and issuing receipts.
- Stocking shelves, ensuring products are in stock, and handling returns and exchanges.
- Maintaining a clean and organized checkout area.
- Keeping track of transactions and reporting discrepancies. Bagging or boxing customers groceries. Redeeming coupons and stamps online or by customer shopper number.
- Introducing new products and cross selling. Balancing the cash register at the end of the day.
Cashier Trainer
Ralphs Grocery Co., Inc./Food 4 Less
01.2020 - 01.2024
- Training: Providing training to new and existing cashiers on cash handling procedures and customer service.
- Monitoring: Ensuring cashiers follow all policies and procedures, and monitoring their performance.
- Customer Service: Greeting customers and providing excellent customer service.
- Communication: Communicating cashier performance observations to store directors.
- Product knowledge: Being knowledgeable of all produce items and corresponding codes.
- Attitude: Having a friendly, courteous attitude, and providing extraordinary customer service
- I enjoy being a trainer and helping team members learn.
In Home Health Care Provider
In Home Supportive Services Health Care
01.2014 - 01.2024
- Assist disabled individual with personal care, housekeeping, meal preparation, meal clean up, laundry, bowel and bladder care, feeding, bed baths, repositioning, shopping, dressing, assistance with ambulation, transfers, bathing, grooming, accompaniment to medical appointment, etc.
Front End Supervisor
Ralphs Grocery Co., Inc./Food 4 Less
01.2018 - 01.2020
- Coordinates and train front end clerks on essential job functions. Supervising over 30 employees, providing customer service, monitoring sales, enforcing regulations, solving crisis, assist with cashier functions and assigning duties.
Bookkeeper/Timekeeper
Ralphs Grocery Co., Inc./Food 4 Less
01.2014 - 01.2018
- Develops system to account for financial transactions by establishing a chart of accounts, defining bookkeeping policies and procedures. Maintains subsidiary accounts by verifying, allocating, and posting transactions. Balances subsidiary accounts by reconciling entries. Balancing registers, coupons, checks, credit card transactions. Processing labor and employee’s daily punches accurately and timely. Maintaining and reporting daily business sales in a timely manner.
Accounts Receivables Collections Coordinator
Rex Rent A Car, Inc.
01.2009 - 01.2012
- Primary responsibilities in collections, chargebacks reviewing and researching any rental discrepancies of severe debt. Oversees customer accounts receivable, write-offs and payment arrangements. Develops automated spreadsheets in Microsoft Excel. Provide and update monthly financial reports. Organizes and maintain retention files for required period of time. Assist in financial management and analysis, as requested. Utilizes computerized accounting software programs (CMS, Excel Word). Comprehension of the Fair Debt Practice Collection Act and Credit Bureau Reporting.
Presentation Team Member
Target Corporation
01.2007 - 01.2009
- Ensuring sales floor tie accuracy by untying old planograms from their sales floor location, placing new signage and product unto complete aisle presentation
City Station/Customer Service Manager
Alamo Rent A Car Inc. / National Car Rental Inc.
01.1998 - 01.2007
- Responsible for optimizing the profitable revenue growth of the city with a strong sales focus, increases the market shares of the location through superior customer service. Provide firm, fair and consistent leadership to all members or the city. Perform all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. Monitored up to 300 employees per day.
Temporary Positions
01.1995 - 01.1998
- Worked with professional companies such as:
- Providence St. Joseph Hospital
- O’Melveny and Myers
- The Gas Tower
Education
Certified Nursing Assistance Course -
Centinela Valley Adult School
01.2007
Child Psychology and Business Ethics
El Camino College
Gardena, CA01.1989
Child Psychology
Los Angeles Southwest College
Los Angeles, CA01.1988
General studies of educations
John F. Kennedy High School
Granada Hills, CA01.1987
Skills
- Typing 40-45 WPM, Computer Literate in Power Point, Microsoft Excel, Microsoft Word, CMS, Microsoft Dynamics GP 100,10 key by touch, process information from a computer system and total knowledge of the general office equipment such as copier machine, E-fax machine, telephone, and professional with cash, credit transactions
- Excellent interpersonal Communication skills with the ability to communicate on all levels
- Skilled in skip tracing
- Strong negotiation techniques
- Quick learner and able to work with little supervision
- Self-motivated and results oriented
- Great customer service skills
- Team building skills
- Analytical and problem solving
- Attention to detail and high level of accuracy
Certification
- Unarmed Security Guard Card, Bureau of Security and Investigations Services - 05/2025
Timeline
Cashier
Ralphs Grocery Co., Inc./Food 4 Less
01.2020 - Current
Cashier Trainer
Ralphs Grocery Co., Inc./Food 4 Less
01.2020 - 01.2024
Front End Supervisor
Ralphs Grocery Co., Inc./Food 4 Less
01.2018 - 01.2020
In Home Health Care Provider
In Home Supportive Services Health Care
01.2014 - 01.2024
Bookkeeper/Timekeeper
Ralphs Grocery Co., Inc./Food 4 Less
01.2014 - 01.2018
Accounts Receivables Collections Coordinator
Rex Rent A Car, Inc.
01.2009 - 01.2012
Presentation Team Member
Target Corporation
01.2007 - 01.2009
City Station/Customer Service Manager
Alamo Rent A Car Inc. / National Car Rental Inc.
01.1998 - 01.2007
Temporary Positions
01.1995 - 01.1998
Child Psychology and Business Ethics
El Camino College
Child Psychology
Los Angeles Southwest College
General studies of educations
John F. Kennedy High School
Certified Nursing Assistance Course -
Centinela Valley Adult School
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