Hermon Habte
Toronto,Canada
Summary
- Reliable, punctual, and detail-oriented professional with a focus on hospitality.
- Leadership skills, including creativity, integrity, and accountability.
- Excellent communication skills and the ability to problem-solve.
- Adept at multitasking and prioritizing workload in fast-paced environments.
- Highly observant worker with a commitment to providing outstanding service.
Overview
4
4
years of professional experience
Work History
Concession Stand Attendant
Rogers Centre Dome
01.2025 - Current
- Provided exceptional guest service during live events, fostering a positive and welcoming atmosphere.
- Prepared and served food, alcoholic, and non-alcoholic beverage items, adhering to quality and presentation standards.
- Processed card and online transactions accurately using point-of-sale (POS) systems, engaging customers to boost satisfaction.
Camp Counsellor
City of Toronto
Toronto
01.2023 - 02.2025
- Designed and facilitated engaging crafts and games to enhance camper enjoyment and participation.
- Administered first aid and reported injuries to appropriate personnel.
- Maintained detailed camper records to ensure safety and meet individual medical needs.
Customer Service Representative (CSR)
City of Toronto
Toronto
01.2023 - 01.2025
- Provided high-volume front-line customer service to diverse community members, enhancing community engagement in a fast-paced municipal environment.
- Processed program registrations, payments, and confidential documentation with accuracy and attention to detail.
- Trained new staff on customer service protocols and company standards, improving team readiness and service quality.
Cashier/ Customer Service
City Market
Toronto
08.2022 - 11.2022
- Scanned products and processed cash and credit transactions accurately, contributing to customer satisfaction.
- Greeted and assisted customers with inquiries, fostering a welcoming and positive workplace atmosphere.
- Collaborated with team leads to address and resolve ongoing issues.
Education
Bachelor of Commerce (Honours) - Business Management Program
Toronto Metropolitan University
Toronto, ON04-2029
Smart Serve Certificate -
Online
01-2024
Secondary School Diploma -
St Joseph's College Catholic Secondary School
Toronto, ON01-2023
First Aid & CPR Certificate -
Red Cross
Toronto, ON01-2023
High Five Certification -
Online
01-2023
Skills
- Documentation and reporting
- Detail-oriented
- Team collaboration
- Problem-Solving
- Adaptability
- Excellent Communication Skills
Timeline
Concession Stand Attendant
Rogers Centre Dome
01.2025 - Current
Camp Counsellor
City of Toronto
01.2023 - 02.2025
Customer Service Representative (CSR)
City of Toronto
01.2023 - 01.2025
Cashier/ Customer Service
City Market
08.2022 - 11.2022
Bachelor of Commerce (Honours) - Business Management Program
Toronto Metropolitan University
Smart Serve Certificate -
Online
Secondary School Diploma -
St Joseph's College Catholic Secondary School
First Aid & CPR Certificate -
Red Cross
High Five Certification -
Online