Hermon Ashebr
Windsor,ON
Summary
Proven track record in enhancing customer service outcomes and resolving complex issues, demonstrated during tenure at Customer Service Department. Skilled in complaint resolution (hard skill) and conflict mediation (soft skill), with a knack for fostering long-term professional relationships. Increased team efficiency by training new personnel, contributing to the company's productivity goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Customer Service Department
09.2023 - 10.2024
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Home Care Aide
Housekeeping
06.2023 - 08.2024
- Monitored progress and documented patient health status changes to keep care team updated.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Production Worker
Production Department
05.2020 - 05.2023
- Took on additional shifts during peak work periods to keep projects on schedule.
- Organized work to meet demanding production goals.
- Used equipment properly to avoid workplace hazards or injuries.
Education
High School Diploma -
Boissvain High School
Boissevain, MB06-2023
Skills
- Complaint resolution
- Scheduling
- Account updating
- Conflict mediation
- Customer service
Languages
Tigrinya
Native or Bilingual
Amharic
Full Professional
Timeline
Customer Service Representative
Customer Service Department
09.2023 - 10.2024
Home Care Aide
Housekeeping
06.2023 - 08.2024
Production Worker
Production Department
05.2020 - 05.2023
High School Diploma -
Boissvain High School
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