Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Hermine Djiassi Poungoue

Montreal,QC

Summary

Self motivated, ambitious, dedicated and hardworking underwriting associate with more than 5 years in the insurance industry. Held different roles such as medical insurance underwriter, international program coordinator and underwriting associate. Reliability, multitasking, good interpersonal relationship and negotiation skills are valued assets. Looking to grow further in the industry.

Overview

9
9
years of professional experience

Work History

Underwriting Associate

Zurich Canada
09.2023 - Current
  • Reviews, evaluates and summarizes risk exposures, controls, loss history, and financial condition to facilitate underwriting decisions around submission acceptance or declination.
  • Follows instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms to accurately quote and issue policies
  • Provides account servicing support in collaboration with Underwriter and Manager, with responsibility for end-to-end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products.
  • Supports Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills.
  • Responds to written, verbal telephone inquiries appropriately and on time
  • Assess and evaluate underwriting processes in order to implement agreed technical standards, controls, practices and procedures, maintaining underwriting disciplines and identifying opportunities for improvements
  • Handle and resolve queries from customers, providing advice and supporting development of account to create additional value for organization and customers

International Program Coordinator

Zurich Services Company PTY Ltd
Johannesburg
04.2022 - 08.2023
  • Reduce outstanding premium from 40% to 20%
  • Responsible for team's daily stats
  • Update MIA system with partners regulatory changes
  • Partner training on Zurich International Program Universe platform
  • Update local systems maintaining data quality and integrity
  • Training and mentoring of new employees
  • Provides unpaid premium reports
  • Conducts quality check on team member work
  • Deals with escalation from producing offices
  • Continue with all tasks of International Customer specialist

International Customer Specialist

Zurich Services Company PTY Ltd
09.2019 - 03.2022
  • Specialist in management of international insurance Program
  • Managing network of more than 20 partners in Sub Saharan Africa
  • Managing a portfolio of more than 400 contracts
  • Knowledge and understanding of African environment in terms of insurance regulations and legislation
  • Analyze quotations and gaps in coverage, ensuring correct tariff is applied and premium meet master policy target
  • Advise on policy wording and coverage thereby facilitating application of best practice and appropriate management of risks associated with writing country/regional cover under foreign global program
  • Provide underwriting guidance and support to foreign property and casualty underwriters in interpretation and application of underwriting practices and procedures in Sub Saharan Africa
  • Ensure reinsurance is bound on time and premium paid

Assistant Strategy and Performance Monitoring

Thebe Ya Bophelo Heathcare Administrators
09.2015 - 12.2017
  • Underwrite new clients and accept or decline application. Decide if penalties or high premium is applicable
  • Perform and analyze claim ratio to categorize clients
  • Liaise with Doctors and medical practitioners to ensure their banking details are in order to avoid fraud
  • Managing company's scorecard
  • Ensure there is effective and efficient collaboration within all departments
  • Prepare operational report for each department
  • Provide CEO with performance of each department weekly
  • Organize and lead operational meetings with heads of all departments
  • Evaluate company's strategy and share performance monthly with different departments

Education

Higher Certificate in Short Term Insurance - Insurance

Milpark Education
Johannesburg, South Africa
04.2022

Master Business Mangament - Business Management

University of Johannesburg
Johannesburg, South Africa
06.2015

Honors Degree - Strategy Management

University of Johannesburg
Johannesburg, South Africa
04.2013

Honors Degree - Business Management

University of Dschang
Dschang, Cameroon
09.2010

Skills

  • Critical Thinking: Ability to objectively analyze and evaluate issues in order to form sound judgement
  • Time management: Able to work under intense pressure and meet stringent deadlines
  • Quality management Oversee all activities and tasks needed to maintain desired levels of excellence
  • Negotiation skills: find win-win solution
  • Communication skills: Strong analytical and interpersonal skills
  • Teamwork Player
  • Reliable and consistent
  • Diligent work ethic

Languages

French
Native or Bilingual
English
Full Professional

Accomplishments

Best employee of the year 2016

Timeline

Underwriting Associate

Zurich Canada
09.2023 - Current

International Program Coordinator

Zurich Services Company PTY Ltd
04.2022 - 08.2023

International Customer Specialist

Zurich Services Company PTY Ltd
09.2019 - 03.2022

Assistant Strategy and Performance Monitoring

Thebe Ya Bophelo Heathcare Administrators
09.2015 - 12.2017

Higher Certificate in Short Term Insurance - Insurance

Milpark Education

Master Business Mangament - Business Management

University of Johannesburg

Honors Degree - Strategy Management

University of Johannesburg

Honors Degree - Business Management

University of Dschang

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Hermine Djiassi Poungoue