Hermano Cavalcante
San Jose
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
12
12
years of professional experience
Work History
Instrutor Auto Escola
Auto Escola Central
2011.05 - 2013.08
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Corretor De Seguros
Bradesco Bank
2007.02 - 2008.12
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Atendente Comercial
Banco Popular Do Brasil
2010.05 - 2011.01
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Supervisor De Vendas
Grupo SBF Centauro
2015.11 - 2019.05
- Participated in projects to implement a customer service routine, identifying the strengths and weaknesses of sales team members, aiming for better sales and service performance.
- I led the sales ranking , being the best seller in my regional area , exceeding R$ 100.000 in sales for 3 months in a row.
- Monitored and analyzed Net Promoter Score satisfaction surveys, correcting flaws and possible errors and always seeking to reach a maximum level of 90% satisfied customers and thus bringing benefits to the company such as: Reduce costs; Improve customer experience; Better communication with the consumer; Identify potential brand promoters and detractors; Increase sales and business.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals , being leader for several months in my regional area.
- I was chosen as a model salesperson, achieving a higher level of service excellence by following all the sales steps required by the company through a satisfaction survey developed by Net Promoter Score.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Education
Bachelor's Degree in Business Administration - Business Management
UNOPAR - Northern University of Parana
Teixeira De Freitas , Bahia Brazil12.2013
No Degree - Business Management
CDL-Chamber of Store Managers
Teixeira De Freitas Bahia , Brazil10.2012
No Degree - Personal Finances: Control, Planning & Application
UNOPAR - Northern University of Parana
Teixeira De Freitas Bahia , Brazil07.2011
No Degree - Professional Training in Administrative Routines
MICROLINS
Tucurui Para Brazil04.2007
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Business Administration
- Financial Management
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Supervisor De Vendas
Grupo SBF Centauro
2015.11 - 2019.05
Instrutor Auto Escola
Auto Escola Central
2011.05 - 2013.08
Atendente Comercial
Banco Popular Do Brasil
2010.05 - 2011.01
Corretor De Seguros
Bradesco Bank
2007.02 - 2008.12
Bachelor's Degree in Business Administration - Business Management
UNOPAR - Northern University of Parana
No Degree - Business Management
CDL-Chamber of Store Managers
No Degree - Personal Finances: Control, Planning & Application
UNOPAR - Northern University of Parana
No Degree - Professional Training in Administrative Routines
MICROLINS
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