Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
Generic
Hermann Nzuan Nchende

Hermann Nzuan Nchende

Scarborough,ON

Summary

Cheerful Job Title offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Focused and reliable Job Title bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.

Fast-food Restaurant Server with outstanding skills in customer services and knowledge of healthy food practices. Expert in maintaining accuracy in high-traffic times with fantastic product memory. Known for handling numerous tables at once without error.

Ambitious server with Number years of experience boosting Type sales and offering personalized attention to guests. Practiced at promoting seasonal and high-priced items by explaining flavor, Type and Type aspects of items. Logical salesperson focused on upselling Number% of customers resulting in additional earnings for restaurant and tips.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

2
2
years of professional experience

Work History

Restaurant Server

Santa Lucia Cameroon
Douala, Littoral
09.2021 - 04.2022
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Checked identification for minimum age for sale of alcoholic beverages.

Shop Cashier

Douala Mall
Douala, Littoral
06.2020 - 07.2021
  • Greeted customers and responded to requests for information.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Assisted with purchasing decisions and located merchandise for customers.
  • Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.

Education

Business Administration Marketing - Business

CENTENNIAL COLLEGE
Progress Campus
05.2022

Business Studies - Business

Canadian College of Cameroon
Cameroon- Douala
10.2021

Institut of IELTS
Cameroon
01.2022

GCE-advance Level - Arts Education

College Catholic Notre Dame Des Nation
Cameroon- Yassa
09.2020

GCE-Ordinary Level - Arts Education

College Catholic Notre Dame Dés Nation
Cameroon-yassa
09.2018

Skills

  • Warm and Friendly
  • Transactions and Cash Handling
  • Daily Specials Memorization
  • Dining Area Maintenance
  • Able to Lift 30 Pounds
  • Kitchen Staff Coordination
  • Conflict and Complaint Resolution
  • Food and Beverage Service
  • Team Player
  • Customer Service and Rapport
  • Order Accuracy and Delivery
  • Cool Under Pressure
  • Dining Room Cleaning and Upkeep
  • Proper Storage Procedures
  • Safe Work Practices
  • Cash Control
  • Meal Delivery
  • Time Estimates
  • Cash Register Operations
  • Phone Inquiries
  • Guest Flow
  • Adaptable and Flexible

Languages

French and English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Restaurant Server

Santa Lucia Cameroon
09.2021 - 04.2022

Shop Cashier

Douala Mall
06.2020 - 07.2021

Business Administration Marketing - Business

CENTENNIAL COLLEGE

Business Studies - Business

Canadian College of Cameroon

Institut of IELTS

GCE-advance Level - Arts Education

College Catholic Notre Dame Des Nation

GCE-Ordinary Level - Arts Education

College Catholic Notre Dame Dés Nation
Hermann Nzuan Nchende