Summary
Overview
Work History
Education
Skills
Languages
Timeline
Teacher
Hermann Mbala

Hermann Mbala

Toronto,ON

Summary

A well-presented, and results-driven individual with strong work ethic and a proven track record of consistently meeting and exceeding customer expectations.

Overview

4
4
years of professional experience

Work History

Floor Supervisor

Rebel Entertainment Complex
Toronto, Ontario
11.2023 - Current
  • Supervised and evaluated staff performance, providing feedback and guidance as needed.
  • Scheduled staff shifts and assigned duties to ensure efficient workflow.
  • Monitored inventory levels and placed orders for additional stock as required.
  • Provided excellent customer service by responding promptly to inquiries from customers or team members.

Server

Kost
Toronto, Ontario
06.2020 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Artist Liaison

Ink Entertainment
Toronto, Ontario
07.2023 - 10.2024
  • Developed and maintained relationships with artists, agents, and promoters.
  • Organized artist appearances at events, including travel arrangements and accommodations.
  • Provided ongoing communication between the organization and artists in regards to upcoming projects or initiatives.

Education

Higher National Diploma - Management of Commercial Unit

IFCV
Paris France
01.2016

High National Diplomas - Hospitality Management

EHV
01.2014

Arts And Entertainment Management

Trebas Institute
Toronto, ON

Skills

  • Team management
  • Communication
  • Leadership
  • Multitasking
  • Time management
  • Interpersonal conflict resolution
  • Troubleshooting and problem solving

Languages

French
Native/ Bilingual
English
Native/ Bilingual
Spanish
Professional

Timeline

Floor Supervisor

Rebel Entertainment Complex
11.2023 - Current

Artist Liaison

Ink Entertainment
07.2023 - 10.2024

Server

Kost
06.2020 - Current

Higher National Diploma - Management of Commercial Unit

IFCV

High National Diplomas - Hospitality Management

EHV

Arts And Entertainment Management

Trebas Institute
Hermann Mbala