Hermann Mbala
Toronto,ON
Summary
A well-presented, and results-driven individual with strong work ethic and a proven track record of consistently meeting and exceeding customer expectations.
Overview
4
4
years of professional experience
Work History
Floor Supervisor
Rebel Entertainment Complex
Toronto, Ontario
11.2023 - Current
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Monitored inventory levels and placed orders for additional stock as required.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
Server
Kost
Toronto, Ontario
06.2020 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Artist Liaison
Ink Entertainment
Toronto, Ontario
07.2023 - 10.2024
- Developed and maintained relationships with artists, agents, and promoters.
- Organized artist appearances at events, including travel arrangements and accommodations.
- Provided ongoing communication between the organization and artists in regards to upcoming projects or initiatives.
Education
Higher National Diploma - Management of Commercial Unit
IFCV
Paris France01.2016
High National Diplomas - Hospitality Management
EHV
01.2014
Arts And Entertainment Management
Trebas Institute
Toronto, ONSkills
- Team management
- Communication
- Leadership
- Multitasking
- Time management
- Interpersonal conflict resolution
- Troubleshooting and problem solving
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Spanish
Professional
Timeline
Floor Supervisor
Rebel Entertainment Complex
11.2023 - Current
Artist Liaison
Ink Entertainment
07.2023 - 10.2024
Server
Kost
06.2020 - Current
Higher National Diploma - Management of Commercial Unit
IFCV
High National Diplomas - Hospitality Management
EHV
Arts And Entertainment Management
Trebas Institute
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