Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hermann Bekandon Bakolon

Calgary,AB

Summary

Highly Motivated and hard worker with a diverse background in customer service, cleaning and warehouse operations. Experienced bilingual customer service fluent in English and French. With a strong background in customer interaction, I bring excellent communication skills, empathy, and a passion for resolving issues promptly and satisfactorily.Seeking to contribute my combined skills and multiples language for a dynamic team.

Overview

7
7
years of professional experience

Work History

French Bilingual Customer Experience

Neo Financial
08.2024 - Current
  • Assist with responding and resolving customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
  • Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner

Customer Service

Mtn Cameroon
02.2022 - 05.2024

•Providing expertise and troubleshooting assistance to customers who encounter difficulties with setting up or using their internet service.

• assisting customers with configuration of their routers, modems, and other network equipment.

•Educating customers on how to optimize their internet setup for better performance and security.

Warehouse

Dangote Cement
09.2020 - 11.2021
  • Loading and unloading goods at the depot.
  • Counting, packing and weighting cement bags.
  • Receiving and processing cement order.

Housekeeper

Five Hotel and Ressort
05.2019 - 07.2020

•Cleaning and sanitizing bathrooms, hallways, bedrooms, living rooms and kitchens.

• Sanitizing apartments after move-out or prior to move-in.

• Vacuuming and mopping floors

• Making bed, arrange rooms, put in order living space to create a healthy environment for clients

• Maintaining clean and orderly environment and put cleaning equipment in excellent condition.

• Remove and collect trash from the room toilet and kitchen area to the pickup station.

• Assisting with laundry task such as washing, and ironing clothes.

Cleaner

Laquintine Hospital
01.2018 - 03.2019

• Cleaning and sanitizing, bathrooms, Bedrooms, hallways and other similar areas according to Ten high

profile cleaning steps.

• Reinforce cleanliness in my area workplace by sweeping, mopping, and dusting according to the tasks

assigned by the supervisor.

• Control and restock cleaning supplies and toiletries in patients rooms and other areas in the hospital.

• Removed trash, debris and other waste materials on my area.

• Cleaned, disinfected, sterilized some hospital equipment by using specific cleaning product.

Education

High School - Biology

Lycée D’akwa
Douala
06.2016

Skills

  • Customer service abilities
  • Problem solving abilities
  • Technical knowledge
  • Effective communication
  • Patience and empathy
  • Time management
  • Attention to details
  • Cleaning and dusting techniques
  • Chemical handling
  • Loading and unloading
  • Packaging

Timeline

French Bilingual Customer Experience

Neo Financial
08.2024 - Current

Customer Service

Mtn Cameroon
02.2022 - 05.2024

Warehouse

Dangote Cement
09.2020 - 11.2021

Housekeeper

Five Hotel and Ressort
05.2019 - 07.2020

Cleaner

Laquintine Hospital
01.2018 - 03.2019

High School - Biology

Lycée D’akwa
Hermann Bekandon Bakolon