Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hermann Bekandon Bakolon

Calgary,AB

Summary

Highly Motivated and hard worker with a diverse background in customer service, cleaning and warehouse operations. Experienced bilingual customer service fluent in English and French. With a strong background in customer interaction, I bring excellent communication skills, empathy, and a passion for resolving issues promptly and satisfactorily.Seeking to contribute my combined skills and multiples language for a dynamic team.

Overview

7
7
years of professional experience

Work History

French Bilingual Customer Experience

Neo Financial
Calgary
08.2024 - Current
  • Assist with responding and resolving customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
  • Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner

Customer Service

Mtn Cameroon
Cameroon
02.2022 - 05.2024

•Providing expertise and troubleshooting assistance to customers who encounter difficulties with setting up or using their internet service.

• assisting customers with configuration of their routers, modems, and other network equipment.

•Educating customers on how to optimize their internet setup for better performance and security.

Warehouse

Dangote Cement
Cameroon
09.2020 - 11.2021
  • Loading and unloading goods at the depot.
  • Counting, packing and weighting cement bags.
  • Receiving and processing cement order.

Housekeeper

Five Hotel and Ressort
Dubai
05.2019 - 07.2020

•Cleaning and sanitizing bathrooms, hallways, bedrooms, living rooms and kitchens.

• Sanitizing apartments after move-out or prior to move-in.

• Vacuuming and mopping floors

• Making bed, arrange rooms, put in order living space to create a healthy environment for clients

• Maintaining clean and orderly environment and put cleaning equipment in excellent condition.

• Remove and collect trash from the room toilet and kitchen area to the pickup station.

• Assisting with laundry task such as washing, and ironing clothes.

Cleaner

Laquintine Hospital
Cameroon
01.2018 - 03.2019

• Cleaning and sanitizing, bathrooms, Bedrooms, hallways and other similar areas according to Ten high

profile cleaning steps.

• Reinforce cleanliness in my area workplace by sweeping, mopping, and dusting according to the tasks

assigned by the supervisor.

• Control and restock cleaning supplies and toiletries in patients rooms and other areas in the hospital.

• Removed trash, debris and other waste materials on my area.

• Cleaned, disinfected, sterilized some hospital equipment by using specific cleaning product.

Education

High School - Biology

Lycée D’akwa
Douala
06.2016

Skills

  • Customer service abilities
  • Problem solving abilities
  • Technical knowledge
  • Effective communication
  • Patience and empathy
  • Time management
  • Attention to details
  • Cleaning and dusting techniques
  • Chemical handling
  • Loading and unloading
  • Packaging

Timeline

French Bilingual Customer Experience

Neo Financial
08.2024 - Current

Customer Service

Mtn Cameroon
02.2022 - 05.2024

Warehouse

Dangote Cement
09.2020 - 11.2021

Housekeeper

Five Hotel and Ressort
05.2019 - 07.2020

Cleaner

Laquintine Hospital
01.2018 - 03.2019

High School - Biology

Lycée D’akwa
Hermann Bekandon Bakolon