Herman Padilla
Los Angeles,CA
Summary
Bilingual Customer-Centric professional with over ten years of leadership and administrative experience across retail and legal environment. Proven ability to client intake, case coordinator, conflict resolution and maintaining confidentially; Proficient with Litify, Microsoft Office, outlook and Ring Central etc.
Overview
13
13
years of professional experience
Work History
Intake Cordinator/ Legal Assistant
Wilshire Law Firm
01.2023 - Current
- Collected, verified, recorded and processed client case information.
- Working close with Closers and management when escalations are needed.
- Intaking all information from clients with accurate details in regards their new case and current clients.
- Sending Emails to legal teams, attorneys and Auditors in real time.
- Helping Clients to Follow up with the Property damage Division.
- Adapt to new changes quickly withing the organization.
- Maintaining all customer data confidentially.
Sale Team Leader
Curacao
11.2012 - 01.2023
- Assist assistant store manager to maintain various department.
- Sending Emails to corporate buyers, leaders, HR representatives.
- Communicating yearly sales goal, monthly weekly and daily goals.
- Also, motivating and coaching associates, when improvements was needed.
- Selling from different departments and lead by example.
- Solving customer issues, making sure issues were resolved in timing manner.
- Answering daily calls from customers inquiring about services, products and their balances.
HR Team Leader
Target
05.2018 - 08.2018
- Worked close with the Executive Team leader and Store Director to implement all companies policy.
- Also, Communicating Sales goal, performance for the day, delegating task to my team.
- Controlled all missed punches and lunches from all departments.
- Handle incoming calls from guest who needed assistant.
- Coaching associates for areas of improvement.
Education
High School Diploma -
West Adams Preparatory High Shchool
Los Angeles, CA06.2012
Associate of Arts - Administrative Assistant
Los Angeles Trade Technical College
Los Angeles, CA06-2018
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Intake Cordinator/ Legal Assistant
Wilshire Law Firm
01.2023 - Current
HR Team Leader
Target
05.2018 - 08.2018
Sale Team Leader
Curacao
11.2012 - 01.2023
High School Diploma -
West Adams Preparatory High Shchool
Associate of Arts - Administrative Assistant
Los Angeles Trade Technical College