Herman Ng
Richmond,BC
Summary
Results-oriented professional with 14 years of experience and proven knowledge of brand management, client relationship management and sales training. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Jimmy Choo
08.2019 - Current
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Review operational records and reports to project sales and determine profitability
- Monitor customer preferences to determine focus of sales efforts
- Prepare reports of findings, illustrating data graphically and translating complex findings into written text and develop strategies for the company
- Seek and provide information to help companies determine their position in the marketplace and execute strategies to improve positioning in market.
- Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
Assistant Manager
Hugo Boss Americas
02.2014 - 08.2019
- Monitor, evaluate, or record training activities or program effectiveness
- Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives
- Design, plan, organize and direct orientation and training for employees or customers of industrial or commercial establishment
- Coordinate recruitment and placement of training program participants
- Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Business Analyst and Manager of SEO Operations
Softmedia Group of Companies
02.2016 - 11.2017
- Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments, and advertising agencies
- Gather and organize information to plan advertising campaigns
- Direct, motivate, and monitor the mobilization of a campaign team to advance campaign goals
- Collect and analyze sales data, using web traffic metrics such as page visits, transaction size, link popularity, click-through rates, and cost-per clicks
- Collaborate with web, multimedia, or art design staffs to create multimedia web sites that conform to brand and company visual format
- Conduct online marketing initiatives, such as paid ad placement, affiliate programs, sponsorship programs, email promotions, or viral marketing campaigns on social media Web sites
- SEO budgeting, forecast and development
- Built and harmonized operations reports for team leaders, senior managers and executives, supervising automation of reports and data sources to eliminate errors.
Education
Bachelor of Arts - Business Administration And Criminology
Simon Fraser University
Vancouver, BC05.2022
Skills
- Web design, lead generation for team and closing preparation for applications
- Microsoft Excel
- Business Management Principles
- Intuit QuickBooks
- Project Management
- Sales Expertise
- Goals and Performance
- Strategic Planning
- Corporate Social Responsibility
- Staff Management
- Microsoft Office
Timeline
Assistant Store Manager
Jimmy Choo
08.2019 - Current
Business Analyst and Manager of SEO Operations
Softmedia Group of Companies
02.2016 - 11.2017
Assistant Manager
Hugo Boss Americas
02.2014 - 08.2019
Bachelor of Arts - Business Administration And Criminology
Simon Fraser University
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