Herman Menth
Long Beach
Summary
Hardworking Server who thrives under pressure and goes above and beyond to create an unforgettable guest experiences. Twenty- four years experience serving up to twenty five dinner guests at upscale restaurants.
I'm highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player, bringing a strong work ethic, interpersonal skills and customer service expertise.
Overview
29
29
years of professional experience
Work History
Server
Catch Steak LA
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Catch LA
02.2017 - 02.2019
- Consistently provided professional, friendly and engaging service.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Waiter
Larsens Grill
08.2015 - 02.2017
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
Waiter/Bartender
Aspen Grille
07.2013 - 06.2015
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
Waiter
Barons steaks and spirits
03.2005 - 06.2013
- Skillfully promoted items on beverage lists and restaurant specials.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Developed and maintained positive working relationships with others to reach business goals.
- Precisely described menu items and special offerings and appropriately identified wine pairings.
Waiter /Expo/Floor Supervisor
Greg Norman's Australian grille
07.1999 - 04.2005
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Resolved guest complaints quickly and efficiently.
- Assertively upsold alcoholic beverages, appetizers and desserts.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Precisely described menu items and special offerings and appropriately identified wine pairings.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Waiter
Thoroughbred\'s
03.1996 - 08.1999
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Provided friendly and attentive service.
Education
Associate of Arts - undefined
Montgomery County CC
Skills
- Organized and efficient server
- Quick problem solver
- Thrives in fast-paced environment
- Committed team player
- Courteous, professional demeanor
- Top-tier, full-service dining background
- Flexible schedule capability
- Guest relations professional
- Bar terminology
- Up-selling capability
Timeline
Server
Catch Steak LA
06.2022 - Current
Server
Catch LA
02.2017 - 02.2019
Waiter
Larsens Grill
08.2015 - 02.2017
Waiter/Bartender
Aspen Grille
07.2013 - 06.2015
Waiter
Barons steaks and spirits
03.2005 - 06.2013
Waiter /Expo/Floor Supervisor
Greg Norman's Australian grille
07.1999 - 04.2005
Waiter
Thoroughbred\'s
03.1996 - 08.1999
Associate of Arts - undefined
Montgomery County CC
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