Herman Gaines Jr
San Diego
Summary
Security professional committed to maintaining safety and order within public transit environments. Offers valuable experience in surveillance, incident response, and ensuring adherence to security protocols. Emphasizes collaborative teamwork and adaptability to evolving security challenges. Known for effective problem-solving and strong interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Transit Security Officer
Metropolitan Transit Systems
01.2024 - Current
- Conducted random bag checks as part of ongoing security measures, ensuring passenger compliance with prohibited items policies.
- Managed conflict resolution between passengers by employing effective de-escalation techniques, promoting a peaceful environment for all riders.
- Assisted passengers with wayfinding and provided information on schedules, fares, and services, improving overall customer satisfaction.
- Prevented unauthorized access to restricted areas through vigilant monitoring of surveillance cameras and physical barriers.
Unarmed Security Officer
Allstate Security Industries
06.2022 - 01.2024
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Investigated suspicious activities and persons to maintain security of premises.
- Directed guests around building and answered accessibility questions.
Unarmed Security Officer
Securitas Security Services USA
02.2022 - 06.2022
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Directed guests around building and answered accessibility questions.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Unarmed Security Officer
Allied Universal Security Services
04.2021 - 02.2022
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Utilization Management Care Coordinator
Sharp Healthcare
09.2017 - 10.2019
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Performed prior authorization review of services requiring notification.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
High School Diploma -
Mt Miguel HS
2024
Certificate - Medical Administrator
Concord Career College
09.2013
Medical Assistant Certificate - Medical Assisting
Maric College - San Diego
10.2006
Skills
- Facility Security
- Building Patrols
- Fire Prevention
- Report Writing
- Accident Investigations
- Entrance Monitoring
- Handheld Devices
- Excellent Observation Skills
United States Army 11/92 to 07/94 Unit Supply/Small Arms Specialist
Basic Training, AIT School
BSIS Certified
Have my guard card upon request.
Certification
- Automated External Defibrillator (AED) Use Certification – American Red Cross or American Heart Association.
- Guard Card
- Baton
- Handcuffs
Timeline
Transit Security Officer
Metropolitan Transit Systems
01.2024 - Current
Unarmed Security Officer
Allstate Security Industries
06.2022 - 01.2024
Unarmed Security Officer
Securitas Security Services USA
02.2022 - 06.2022
Unarmed Security Officer
Allied Universal Security Services
04.2021 - 02.2022
Utilization Management Care Coordinator
Sharp Healthcare
09.2017 - 10.2019
Certificate - Medical Administrator
Concord Career College
Medical Assistant Certificate - Medical Assisting
Maric College - San Diego
High School Diploma -
Mt Miguel HS
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