Heriberto Rodriguez
Oxnard
Summary
Dedicated hostess with strong customer service skills, effective multitasking abilities, and attention to detail. Committed to enhancing guest satisfaction and maintaining a welcoming atmosphere.
Overview
1
1
year of professional experience
Work History
Hostess/busser
Yolandas Mexican Cafe
Camarillo, CA
04.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Collaborated with waitstaff to communicate guest needs and preferences.
- Assisted in training new staff on customer service protocols.
- Handled guest inquiries and complaints professionally to enhance satisfaction.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Answered customer questions about hours, seating, and menu information.
- Assisted customers with carry-out service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Provided patrons with estimated waiting times during peak service hours.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
High School Diploma -
Condor
Oxnard, CA06.2026
Skills
- Customer service
- Effective multitasking
- Cleanliness maintenance
- Efficient collaboration
- Attention to detail
- Flexible and adaptable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess/busser
Yolandas Mexican Cafe
04.2025 - Current
High School Diploma -
Condor