Herdey Tidei
Ottawa,ON
Summary
Resourceful and bilingual executive assistant and sales specialist with 2+ years of experience supporting high-performance teams, managing executive calendars, and driving frontline client communication. Proven record of exceeding expectations—from ranking top 3 in sales in Ottawa West within two months to earning Employee of the Year for customer service. Fully available for full-time roles and adaptable to remote or in-office environments. Known for strong organizational skills, excellent judgment, and a calm, polished presence under pressure.
Overview
4
4
years of professional experience
Work History
Sales & Recruitment Specialist
Rogers Communications (via OSL)
09.2023 - Current
- - Identified client needs and provided personalized telecom solutions, consistently exceeding monthly targets.
- - Recruited and trained 40+ reps; improved sales outcomes and team retention.
- - Maintained CRM records, tracked performance metrics, and managed follow-ups.
- - Collaborated with management to resolve issues and improve team efficiency.
Bilingual Executive Assistant
Orange
03.2021 - 02.2023
- - Provided bilingual front-line support for internal and external stakeholders.
- - Managed high-volume phone and email correspondence in a professional tone.
- - Coordinated executive calendars and appointment logistics.
- - Handled sensitive documentation and ensured smooth daily operations.
Education
B.A. - Economics (Part-Time)
Carleton University
Ottawa, ON01.2024
Certificate - Inbound Marketing
HubSpot Academy
01.2023
GCE A-Level - Arts
Maarif High School
01.2022
Skills
- Bilingual Communication (English & French)
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- CRM & Database Management (Salesforce, HubSpot)
- Customer Service & Conflict Resolution
- Calendar & Appointment Scheduling
- Email & Phone Correspondence
- Data Entry & Document Management
- Time Management & Organization
- Remote Collaboration Tools (Zoom, Google Workspace)
- Recruitment & Onboarding
Languages
English
French
Accomplishments
- Top 3 in Ottawa West District within first 2 months at Rogers, outperforming 20+ peers across multiple sales teams
- Achieved 97% customer satisfaction rating at Orange while managing 50+ daily client interactions — awarded Employee of the Year 2023
- Trained and onboarded 40+ new hires, contributing to an 80% retention rate and faster ramp-up across the sales floor
Timeline
Sales & Recruitment Specialist
Rogers Communications (via OSL)
09.2023 - Current
Bilingual Executive Assistant
Orange
03.2021 - 02.2023
B.A. - Economics (Part-Time)
Carleton University
Certificate - Inbound Marketing
HubSpot Academy
GCE A-Level - Arts
Maarif High School
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