Herbert T. Martinez

• Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
• Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
• Greeted customers with smile and provided helpful suggestions.
• Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
• Use manual or electrical appliances to clean, peel, slice and trim foodstuffs.
• Stock refrigerators.
• Portion and wrap foods.
• Package take-out foods.
• Keep a record of the quantities of food used.
• Prepare, heat and finish simple food items.
• Blanched potatoes
• Spits Chicken and operates rotisserie oven.

•Develop operation strategies and directly manage field operations of production of water.

•Implement best operation practices to promote continues improvement, innovation and excellent customer service. Ensure that operational integrity is maintained, including regulatory compliance in all facilities.

•Direct the development, management, and operation of the facilities and personnel engaged in the functional area of water operations.

•Design SOPs for the effective implementation of the customer service standards and programs.

•Oversee the direction and action plans provided for the team in the execution of customer service activities are met and ensure closure of customer complaints.

•Provide strategic and operational input to annual business plans, control budgets for responsible areas, and ensure that operational and financial targets are met or exceeded.

•Lead, motivate and develop staff in assigned operation areas.

•Communicate a shared vision, energize and empower staff, and champion diversity.

•Other duties assigned.

•Greeting guest warmly, escort them to their tables and provide menu recommendations based on their preference. Offer attentive, friendly, and efficient service throughout their dining experience.

•Accurately take food and beverage orders, relay them to the kitchen, and ensure timely delivery to the guests’ tables. Handle special requests and dietary restrictions with care.

•Set up and maintain clean and well-organized dining areas. Monitor and bus tables, ensuring they are promptly cleared and reset for the next guest.

•Be well-versed in the restaurant’s menu offerings, including ingredients, preparation methods, and daily specials. Answer any guest inquiries and make suggestions accordingly.

•Encourage guest to explore additional menu items, such as appetizers, desserts, or wine pairings, to enhance their dining experience and increase revenue.

•Accurately present bills to guest, handle cash and card transactions, and provide change when necessary. Ensure all payments are processed securely and promptly.

•Working closely with kitchen staff, bartenders, and other teams members to ensure seamless service flow and maintain a harmonious work environment.

•Adhere to strict hygiene and sanitation standards to maintain a clean and safe dining environment. Follow proper food handling procedures.

•Address any guest concerns or complaints promptly and professionally. Seek assistance from management when necessary to ensure guest satisfaction.

• Contribute to maximize sales within the store through exceptional customer service.

•Receives, replenishes, and display cook wares, bake wares, furniture, bed and bath, home

decor and accessories.

• Ensure all items are displayed as company standard.

• Ensure all products are with price shelves and bar-coded, price signage after display.

• Understand the returns and exchange policy and ensure effective implementation.

• Give accurate and current information for all inquiries.

• Assist and understand the customer’s need and close the deal.

• Understand and utilize all reports required for the day to day functioning in the store.

• Maintain the highest standards of housekeeping and grooming etiquette in the store at

all times.

• Maintain a clean working environment and well-organized back- stock area.

• Working with cigarette brand PMI, Phillip Morris International.

• Ensuring all merchandising and planogram standards are met.

• Rotate products using FIFO method.

• Always maintain cleanliness of the products and shelves.

• Updating merchandising material

• Reporting Data on all actions and tasks completed in store.

• Providing Feedback on channel and competitors activities.

• Making sure of Visibility and Availability of all SKU’s.

• Developing and maintaining relationships with the Shopkeepers.

• Monitor and report competitive activities.

• Report daily activities of the prior day to supervisor.

• Searching for a potential market to install a new POS Materials.

• Conducting Market Survey

• Making sure that all targeted routes for the day are visited.

• Maintain appropriate personal appearance and professional behavior.

• Making P.O’s, Central DSD Orders or Pre- issues between Central Warehouse and Supply Chain.

• Checking Product Availability and Visibility.

• Checking (FIFO) First- In – First- Out.

• Communicating with Supervisors and Managers for promo plan to send projection and overstock.

• Promo item availability check daily basis.

• Responsible for making and changing shelf tags for daily price change.

• Making signage for gondolas, floor displays, and promo items.

• Warehouse requirements such as trolleys, supplies and packages, pallets and boxes inventory survey. etc.

• Heavily involve and responsible in cost analysis with interpersonal communication skills.

• Energetic, workaholic, resourceful, adoptable in any job assignment, as willing to be assign into projects and works on extended hours.