Summary
Overview
Work History
Education
Skills
Timeline
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HERBERT-SIMPSON CHOFOR

HERBERT-SIMPSON CHOFOR

Calgary,Alberta

Summary

Network Analyst experienced in desktop support and network configuration. Vast knowledge of client and server applications, as well as installation and configuration of desktops and servers. Network Administrator talented at resolving highly technical issues efficiently to maintain uptime and increase productivity levels. Driven Systems Administrator with 2 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Overview

4
4
years of professional experience

Work History

Call Center Representative

The Brick Distribution Centre
04.2019 - 01.2021
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion, and access to services.
  • Approved and terminated customer contracts upon request.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

System Administrator

Zenithe Insurance
05.2018 - 07.2020
  • Worked with users to determine areas of technology in need of improved usability.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed onboarding and offboarding of employees.
  • Completed reports detailing network and systems performance and downtime issues.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Implemented corrective plans of action for network availability and latency.
  • Adopted cost-effective, useful solutions to implement into current systems.
  • Introduced management tools to create and manage virtual server computing environment.
  • Monitored temperature and power draw to immediately detect faults and failures.
  • Attended meetings to deliver status reports to key stakeholders.
  • Configured and tested Windows Server operating systems with roles features.
  • Conducted routine and emergency maintenance of assigned data center equipment.

Network Systems Analyst

MTN
07.2017 - 06.2018
  • Upgraded network software and hardware for optimized performance.
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.
  • Troubleshot and maintained networking devices and infrastructure across enterprise.
  • Documented all server and network problems and other unusual events in detail.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Configured and installed wireless controllers, routers and switches.
  • Implemented and maintained firewalls, series switches and security appliances.
  • Completed remote repairs involving software solutions and hardware repairs.
  • Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
  • Monitored system logs for all company computers and devices to maximize uptime.
  • Visually inspected temperature sensors to maintain health of servers and network devices.
  • Served as liaison between user community and software providers.
  • Incorporated feedback and recommendations from other staff members when modifying software.

Education

COLLEGE DIPLOMA - Network Administrator Technician

ABM COLLEGE
Calgary, AB
08.2023

DIPLOMA - Computer Science

HIGHER INSTITUTE OF MANAGEMENT AND TECHNOLGY
CAMEROON, DOUALA
11.2020

Bachelor of Science - Electrical And Computer Engineering Technology (Telecommunications And Networks Option)

UNIVERSITY OF BUEA
CAMEROON, BUEA
08.2017

Skills

  • Adobe Systems Adobe Acrobat
  • LinkedIn
  • Facility Tours
  • Customer Communication
  • Facebook
  • Technical Troubleshooting
  • Appointment Scheduling

Timeline

Call Center Representative

The Brick Distribution Centre
04.2019 - 01.2021

System Administrator

Zenithe Insurance
05.2018 - 07.2020

Network Systems Analyst

MTN
07.2017 - 06.2018

COLLEGE DIPLOMA - Network Administrator Technician

ABM COLLEGE

DIPLOMA - Computer Science

HIGHER INSTITUTE OF MANAGEMENT AND TECHNOLGY

Bachelor of Science - Electrical And Computer Engineering Technology (Telecommunications And Networks Option)

UNIVERSITY OF BUEA

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HERBERT-SIMPSON CHOFOR