HERBERT MBABAZI
Orléans,Ontario
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Intern
SEP/CNLS
- Gained valuable experience applying learned concepts directly into relevant work situations.
- Prepared project presentations and reports to assist senior staff.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Associate
AMAZON Fulfillment Center
2023.10 - Current
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Helped train new employees in safe practices and warehouse procedures.
Customer Service Representative
RONA+ Orleans
2023.05 - 2023.10
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
College Certificate -
Summit International Institute
Burundi02.2021
High School Diploma -
Eden International High School
Mbarara, Uganda12.2017
Skills
- Goal-oriented mindset
- Microsoft Office Suite
- Interpersonal and Social Skills
- Project Management
- Attention to Detail
- Adaptability and Flexibility
- Quick Learner
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Associate
AMAZON Fulfillment Center
2023.10 - Current
Customer Service Representative
RONA+ Orleans
2023.05 - 2023.10
Intern
SEP/CNLS
College Certificate -
Summit International Institute
High School Diploma -
Eden International High School