Summary
Overview
Work History
Education
Skills
Languages
Timeline
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HERBERT MBABAZI

Orléans,Ontario

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

1
1
year of professional experience

Work History

Intern

SEP/CNLS
  • Gained valuable experience applying learned concepts directly into relevant work situations.
  • Prepared project presentations and reports to assist senior staff.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Associate

AMAZON Fulfillment Center
10.2023 - Current


  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Helped train new employees in safe practices and warehouse procedures.

Customer Service Representative

RONA+ Orleans
05.2023 - 10.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Education

College Certificate -

Summit International Institute
Burundi
02.2021

High School Diploma -

Eden International High School
Mbarara, Uganda
12.2017

Skills

  • Goal-oriented mindset
  • Microsoft Office Suite
  • Interpersonal and Social Skills
  • Project Management
  • Attention to Detail
  • Adaptability and Flexibility
  • Quick Learner

Languages

French
Native or Bilingual
English
Professional Working

Timeline

Associate

AMAZON Fulfillment Center
10.2023 - Current

Customer Service Representative

RONA+ Orleans
05.2023 - 10.2023

Intern

SEP/CNLS

College Certificate -

Summit International Institute

High School Diploma -

Eden International High School

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HERBERT MBABAZI