Herbert Kayongo

• Managed complex calendar scheduling with focus on proper allocation of executive availability.
• Prepared meeting agendas and briefing papers for members of board of directors and executive team.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Contributed to smooth business operations by planning and organizing meetings and conferences.

• Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
• Promoted upselling strategies among staff members, resulting in increased revenue from room upgrades and additional services.
• Spearheaded initiatives for improving employee morale which led to increased productivity within the front office team.
• Analyzed performance metrics regularly to identify areas for improvement within various aspects of departmental functioning.

• Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
• Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
• Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

1. Over seeing the general operations of the different departments of the hotel.

2. Managing conference bookings for big number events like weddings.

3. Marketing of hotel services especially during political campaigns.

4. General maintenance of the facility.