Heramb Upadhye
Oshawa,Ontario
Summary
IT Operations and Systems Support professional with 4+ years of enterprise experience at Capgemini supporting Windows, Linux, and backup infrastructure in production environments. Strong background in log analysis, incident troubleshooting, system monitoring, and SLA-driven operations. Experienced in Active Directory administration, backup lifecycle management, and cross-team incident resolution. Hands-on exposure to security monitoring and cloud technologies through labs and academic projects. Seeking IT Support, System Administrator, NOC, or entry-level SOC roles in Canada.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Backup Administrator
Capgemini
06.2022 - 08.2023
- Analyzed system and application logs to diagnose backup failures across Windows, Linux, and database systems
- Managed backup policies, retention schedules, and server decommissioning procedures
- Collaborated with cross-functional infrastructure teams to resolve critical failures and maintain data integrity
- Performed root cause analysis and supported incident resolution in SLA-driven production environments
- Managed New Backup rotation requests for new Servers/Databases as well as decommission requests ensuring Data retention compliance
Windows Administrator (L2 Support)
Capgemini
10.2020 - 06.2022
- Provided Level 2 support for Windows desktop and server environments across enterprise systems
- Administered Active Directory users, groups, and Group Policy configurations
- Provided support over chat and phone calls, scheduled technicians.
- Collaborated with on-site technicians to resolve issues within SLA and ensured customer satisfaction
- Led Windows 7 to Windows 10 migration activities with focus on operational stability and compliance
- Troubleshot endpoint, authentication, and system issues and supported real-time incident resolution
Backup Administrator
Capgemini
07.2019 - 10.2020
- Monitored backup and storage systems to ensure data protection and disaster recovery readiness
- Investigated backup failures through log analysis and supported escalations to senior teams
- Generated daily system health reports and tracked backup success metrics
Education
Postgraduate Diploma - Cloud Computing
Durham College
Oshawa, Ontario, Canada01.2025
Postgraduate Diploma - Cybersecurity
Durham College
Oshawa, Ontario, Canada01.2025
Bachelor of Science - Information Technology
University of Mumbai
Mumbai, India01.2019
Skills
- Desktop Support
- Windows 10/11
- Hardware Troubleshooting
- Windows Server
- Active Directory
- Group Policy
- Networking Fundamentals
- Incident Management
- ServiceNow
- Root Cause Analysis
- TCP/IP/Subnetting
- Firewall/Network Troubleshooting
- Cloud Fundamentals (AWS, Azure, GCP)
- Secure Cloud Architecture
- Splunk
- Wazuh
- Suricata
- Nmap
- Nessus
- Log Analysis
- Backup and Restore Operations
- EMC NetWorker, Veeam
- Disaster Recovery Support
- Scripting
- GitHub
- Docker
- CI/CD Pipelines
- Infrastructure as Code
Certification
- CompTIA Security+, 2025
- ISC2 Certified in Cybersecurity (CC), 2025
Languages
English
Timeline
Backup Administrator
Capgemini
06.2022 - 08.2023
Windows Administrator (L2 Support)
Capgemini
10.2020 - 06.2022
Backup Administrator
Capgemini
07.2019 - 10.2020
Postgraduate Diploma - Cybersecurity
Durham College
Bachelor of Science - Information Technology
University of Mumbai
Postgraduate Diploma - Cloud Computing
Durham College