HERA SAEED
Toronto,Canada
Summary
Detail-oriented professional with a strong foundation in customer service, administrative support, and data analysis. Known for exceptional organizational skills, problem-solving abilities, and attention to detail. Skilled at managing large workloads with accuracy and efficiency. Dedicated to contributing to a collaborative team environment while consistently meeting deadlines and achieving objectives.
Overview
6
6
years of professional experience
Work History
Bookstore Distribution &Customer Service Assistant
York University
06.2024 - 12.2024
- Provided outstanding customer service by addressing inquiries and ensuring smooth order fulfillment.
- Maintained organized workspaces and streamlined workflows for improved efficiency.
- Trained new employees on operational procedures and customer service best practices.
Sales Associate
TJ Maxx, TJX Companies
07.2022 - 01.2024
- Delivered exceptional service by promptly addressing customer needs and resolving issues.
- Accurately processed transactions and maintained balanced cash drawers.
- Supported team development by training new hires and sharing best practices.
Research Participant Enrolment Specialist
Institute for Social Research
03.2019 - 12.2019
- Designed and distributed surveys, ensuring accurate data collection and analysis.
- Prepared detailed reports using Excel and SAS, maintaining confidentiality and data integrity.
- Provided actionable insights to support research goals.
Education
B.Sc. - Specialized Honours in Kinesiology & Health Science
York University
Toronto06.2024
Skills
- Attention to detail
- Problem-solving
- Strong organizational and time-management abilities
- High proficiency in data entry (40 WPM)
- Analytical thinking and decision-making
- Advanced computer skills (Excel, SAS, Qualtrics, PowerPoint)
- Team collaboration and independent work
Additional Information
- Availability: Full-time, permanent position
- Work Environment: Remote-friendly
- Typing Speed: 40+ WPM with high accuracy
- Values: Detail-oriented, customer-focused, and committed to excellence
Timeline
Bookstore Distribution &Customer Service Assistant
York University
06.2024 - 12.2024
Sales Associate
TJ Maxx, TJX Companies
07.2022 - 01.2024
Research Participant Enrolment Specialist
Institute for Social Research
03.2019 - 12.2019
B.Sc. - Specialized Honours in Kinesiology & Health Science
York University
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