Hera Docteur
Ottawa,ON
Summary
Energetic, results-oriented to bring strong communication skills to a growing company, my background in the people service industry has equipped me with superior organizational facilities and time management skills. With 6 years of experience in the customer service field, I’m passionate about building customer relationships and increasing client engagement. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
13
13
years of professional experience
Work History
Bilingual Collection Agent
INTEGRATED FINANCIAL TECHNOLOGIES
12.2021 - 11.2023
- Provide accurate, valid and complete information
- Initiate strategies for collection processes and procedures
- Collect payments on past due bills
- Respond to customer inquiries through the online portal
- Record new commitment to repay bills
- Review term of sale or loan documents.
- Reduced bad debt losses through proactive collection efforts and accurate account monitoring.
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Stayed up-to-date with relevant industry regulations, ensuring full compliance during all collection activities.
- Managed a large portfolio of accounts, prioritizing action based on risk level and potential revenue recovery.
Customer care
MSI BELL CANADA
01.2018 - 01.2021
- Ensure communication between different departments of the company and customers
- Processing orders and transactions
- Generate sales leads
- Manage customer’s account
- Summarize and prepare report, as required.
Customer Service agent
Millenium1 Solutions
06.2017 - 12.2017
- Processing orders and transactions
- Providing proactive customer outreach
- Handle customer complaints
- Keep records of customer interaction.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Communication Manager
WENLING HONGYUAN TRAFFIC ENGINEERING
05.2015 - 09.2016
- Ensure communication between the company and different targeted audiences
- Enhanced brand visibility by developing and executing comprehensive communication strategies.
- Managed crisis communications effectively, ensuring rapid response to emerging issues.
- Provide translation to company conferences
- Established strong relationships with key media contacts, securing positive coverage for company news and initiatives.
- Prepare strategic communication plans.
- Developed communications strategies to drive forward progress in public relations.
Information officer at Haitian Bureau of Standards
MINISTRY OF TRADE AND INDUSTRY
10.2014 - 05.2015
- Coordination of visits and follow-up with food companies for quality control
- Preparation of awareness workshop to respect food standards in Haiti
- Translator.
- Improved information dissemination by streamlining internal communication processes.
- Enhanced data security by implementing robust cybersecurity measures for sensitive information.
- Provided timely, accurate, and relevant information to support executive decision-making processes.
- Increased organizational transparency by promoting open communication channels among departments.
French - Spanish Teacher
BLUE SKY LANGUAGE SCHOOL
10.2012 - 06.2014
- French - Spanish Program development for children from 6 to 12 years old.
- Improved student comprehension by utilizing creative teaching methods and incorporating visual aids.
- Enhanced cultural awareness in students by incorporating Spanish customs, traditions, and history into lessons.
- Created supportive learning environment for foreign students to nurture budding language development.
Translator/Interpreter
TRADE OFFICE OF HAITI IN CHINA
04.2011 - 09.2013
- Administrative tasks
- Translator / Interpreter
- French – Spanish – English - Mandarin.
- Enhanced client satisfaction by delivering accurate and timely translations for various industries.
- Streamlined translation processes for improved efficiency and faster turnaround times.
Education
Biotechnology Engineering -
Beijing University of Chemical Technology (BUCT)
Beijing, China01.2014
Certificate of Chinese Proficiency -
Beijing Language and Culture University (BLCU)
Beijing, China01.2012
Modern Languages –Spanish-English -
Asociación Cultural Haitiano Dominicana (ASCUHADO)
P-au-P, Haiti01.2009
Science of Education -
Université Quisqueya
P-au-P, Haiti01.2009
Skills
- MS Word, Excel, Access, PowerPoint
- Professionalism
- Financial Knowledge
- Customer Service
- Decision Making
- Multitasking
- Attention to Detail
- Organizational Skills
- Time Management
- Account Management
- Call Center Experience
- Payment Acceptance
- Client Relations
- Credit and Collections
- Negotiation and Resolution
Cover Letter
Dear Mr/Mrs,
My name is Hera Salomee Docteur, I am writing to apply for the position of Customer Service Representative. I know that excellent customer service is the key to success in any institution and I am confident that I have the skills and experience to deliver bespoke service to your clients. I have more than 7 years of experience working in customer service, and I have developed strong communication and interpersonal skills throughout my career. I have a natural ability to build rapport with customers and I am always able to diffuse difficult situations. During my time at Integrated Financial Technology, I handled client care along with collections duties, and I am confident that I can do the same for your company. Furthermore, I speak numerous languages, which I think will be beneficial to the office profile. I am looking for new challenges in the field of customer service and I believe that your office can provide me with that. I am willing to devote my time and energy to the success of your office by taking this opportunity to join your team. I am endorsing my resume to throw light on the list of my educational qualifications. I am eager to discuss how my personality and background will fit the customer service role. Thank you for your time.
Sincerely,
Hera Salomee Docteur
Personal Qualities
- Teamwork
- Adaptability
- Integrity
- Ability to communicate
- Autonomy
Volunteer Experience
01/01/17, 05/31/17, Immigrant Women Services Ottawa, Ottawa, ON, Data entry agent- Translation department
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Chinese (Mandarin)
Full Professional
Timeline
Bilingual Collection Agent
INTEGRATED FINANCIAL TECHNOLOGIES
12.2021 - 11.2023
Customer care
MSI BELL CANADA
01.2018 - 01.2021
Customer Service agent
Millenium1 Solutions
06.2017 - 12.2017
Communication Manager
WENLING HONGYUAN TRAFFIC ENGINEERING
05.2015 - 09.2016
Information officer at Haitian Bureau of Standards
MINISTRY OF TRADE AND INDUSTRY
10.2014 - 05.2015
French - Spanish Teacher
BLUE SKY LANGUAGE SCHOOL
10.2012 - 06.2014
Translator/Interpreter
TRADE OFFICE OF HAITI IN CHINA
04.2011 - 09.2013
Biotechnology Engineering -
Beijing University of Chemical Technology (BUCT)
Certificate of Chinese Proficiency -
Beijing Language and Culture University (BLCU)
Modern Languages –Spanish-English -
Asociación Cultural Haitiano Dominicana (ASCUHADO)
Science of Education -
Université Quisqueya
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