Hera Bhatti
Mississauga,ON
Summary
Hardworking and reliable employee with background operating cash registers, stocking merchandise and providing excellent customer service in person and over the phone. Highly organized, proactive, and punctual. Works well within team settings.
Overview
1
1
year of professional experience
2023
2023
years of post-secondary education
Work History
Salesperson
Heer Exclusive
Mississauga, ON
10.2024 - Current
- Assisted customers in selecting appropriate products or services for their needs.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. (I’ve dealt with customers in Urdu and Punjabi as well)
- Replenished and arranged items to maintain appearance.
- Listened to customer needs to identify and recommend best products and services.
Cashier
New Makkah Halal Meat & Grocers
Brampton, Ontario
08.2024 - 05.2025
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
Babysitter
Maryam Fadel
07.2024 - 12.2024
Education
Cambridge Assessment International Education
Skills
- Point of sale
- Customer service
- Product knowledge
- Effective communication
- Cash handling
- Effective listening
- Fluent bilingualism
- Cross-cultural awareness
- Team collaboration
- Problem resolution
Languages
English
First Language
Urdu
Proficient (C2)
C2
Punjabi
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2
Timeline
Salesperson
Heer Exclusive
10.2024 - Current
Cashier
New Makkah Halal Meat & Grocers
08.2024 - 05.2025
Babysitter
Maryam Fadel
07.2024 - 12.2024
Cambridge Assessment International Education