Heny Ma
Irvine
Summary
Professional service worker with experience in fast-paced hospitality environments. Skilled in maintaining cleanliness, supporting waitstaff, and ensuring timely table turnover. Strong team player with focus on efficient service and adaptability to changing needs. Reliable, organized, and committed to delivering quality results for exceptional guest experience.
Overview
4
4
years of professional experience
Work History
Busser
Chubby Cattle
Irvine, CA
01.2026 - Current
- Assisted in maintaining cleanliness and organization of dining areas, ensuring optimal guest experiences.
- Collaborated with servers to expedite food delivery and improve table turnover rates.
- Supported kitchen staff by restocking supplies and cleaning workstations during peak hours.
- Engaged with guests to provide assistance, enhancing customer satisfaction and service quality.
Retail Sales Associate
Ross Dress For Less
Union City, CA
06.2025 - 09.2025
- Delivered excellent customer service by resolving complaints and identifying solutions to meet customer needs.
- Operated point-of-sale systems efficiently, ensuring fast and accurate transactions to minimize wait times.
- Processed returns and exchanges in compliance with store policies, while maintaining customer satisfaction.
- Restocked merchandise according to store layout and planograms to optimize product visibility.
- Maintained a clean and organized sales floor, improving the shopping experience for customers.
Data Analyst
UCI Data Club Data Project
Irvine, CA
01.2026 - Current
- Analyzed large datasets to identify trends and inform user decisions on phishing websites.
- Implemented web development catering to user-friendliness.
- Collaborated with cross-functional teams to streamline data collection processes.
- Assisted in creating dashboards that improved key performance metric tracking.
Retail Sales Associate
St Vincent de Paul Thrift Store
Fremont, CA
12.2021 - 02.2023
- Assisted customers by recommending suitable products and resolving inquiries to ensure a positive shopping experience.
- Collaborated with team members to complete organizational tasks, including sorting, stocking, and maintaining store displays.
- Performed physical tasks such as sweeping, cleaning, and organizing to uphold store standards.
- Managed multiple responsibilities simultaneously, working quickly and effectively in a fast-paced environment.
Education
B.S. - Data Science
University of California, Irvine, COLLEGE of ICS
Irvine, CA06.2029
High School - undefined
American High School
06.2025
Skills
- Communicating with Strangers, Cashiering, Kind Approach, Lifting Heavy Things
- Time management
- Attention to detail
- Clear communication
- Cleaning and sanitizing
Timeline
Busser
Chubby Cattle
01.2026 - Current
Data Analyst
UCI Data Club Data Project
01.2026 - Current
Retail Sales Associate
Ross Dress For Less
06.2025 - 09.2025
Retail Sales Associate
St Vincent de Paul Thrift Store
12.2021 - 02.2023
High School - undefined
American High School
B.S. - Data Science
University of California, Irvine, COLLEGE of ICS
SKILLS AND INTERESTS
Football, basketball, traveling, music, hiking, technology, cooking, video editing
LEADERSHIP EXPERIENCE
- American High School
- Leadership I & II
- Collaborated with peers to plan and organize school events, demonstrating teamwork and initiative.
- Practiced effective communication and active listening to resolve conflicts and support group success.
- Took on leadership roles in group projects, delegating tasks and ensuring deadlines were met.
- Developed decision-making and problem-solving skills through real-world leadership activities.
- Ross Dress For Less
- Retail Sales Associate
- Delegated tasks effectively to meet sales goals, restocking needs, and customer service demands.
- Resolved escalated customer concerns with professionalism, maintaining customer satisfaction.
- Assisted in inventory management, including cycle counts, loss prevention, and stock replenishment.
- Promoted a positive and collaborative team culture, leading to improved morale and reduced turnover.