Henry Lam
San Jose
Summary
Adaptable healthcare professional and former Head Instructor with a unique blend of clinical support and operational leadership experience. Expert in managing high-volume communications, de-escalating complex situations, and translating technical medical information for diverse patient populations. Seeking to bring a unique blend of leadership experience and detail-oriented communication to a collaborative team focused on efficiency and excellence.
Overview
11
11
years of professional experience
Work History
Head Instructor
AmeriKick Martial Arts
Overland Park, KS
05.2015 - 01.2024
- Mentored junior instructors to enhance teaching techniques and student engagement.
- Upheld cleaning protocols to maintain a safe environment.
- Created successful class and activity plans based on student needs and objectives.
- Developed school culture devoted to comprehensive student help through education, social, and emotion improvements.
- Managed high-volume lead generation and enrollment inquiries, serving as the primary point of contact for prospective students and families.
Medical Scribe/Assistant
Retina Associates
Lenexa, KS
02.2024 - 06.2026
- Documented patient histories and examination findings efficiently during ophthalmic consultations.
- Assisted ophthalmologists in preparing patient charts and ensuring accuracy of data entry, along with other treatment procedures.
- Improved patient health literacy by simplifying complex medical terminology and reinforcing provider-led education regarding diagnoses and treatment plans.
- Trained new staff on scribing procedures and proper use of electronic health records systems.
- Facilitated seamless inter-office care coordination by communicating directly with external provider teams to reconcile patient records and treatment plans.
Education
Bachelor of Science - Biology
University of Kansas
Lawrence, KS12-2023
Doctor of Pharmacy - Pharmacy
Touro University California
Vallejo, CA05-2029
Skills
- Effective communication skills
- Teamwork orientation
- Patient charting expertise
- Professionalism and ethics
- Problem-solving
- Time management
- Operational Oversight
- Curriculum Development
- Personnel Management
- Risk Mitigation & Safety Oversight
Languages
English
Native or Bilingual
Vietnamese
Elementary
Timeline
Medical Scribe/Assistant
Retina Associates
02.2024 - 06.2026
Head Instructor
AmeriKick Martial Arts
05.2015 - 01.2024
Bachelor of Science - Biology
University of Kansas
Doctor of Pharmacy - Pharmacy
Touro University California