Summary
Overview
Work History
Education
Skills
Languages
Interests And Hobbies
Timeline
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Henry Jon Pead

Minto,NB

Summary

Dynamic customer service professional with a proven track record at Tim Hortons, excelling in cash handling and fostering customer loyalty. Recognized for maintaining composure under pressure and enhancing customer satisfaction through effective communication and problem resolution. Adaptable and reliable, consistently exceeding service goals while promoting a welcoming environment.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier and Food Preparation

Tim Hortons
09.2023 - 09.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Contributed to achievement of sales targets through suggestive selling techniques.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.

Lawn Care Worker

Minto Youth Center
06.2022 - 09.2023
  • Operated power equipment including mowers, trimmers, blowers safely while adhering to company guidelines for use procedures.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Adapted quickly to changing weather conditions ensuring completion of jobs despite unforeseen challenges.

Education

Minto Memorial High School
Minto, NB

Skills


  • Reliability and punctuality
  • Patience and composure
  • Cash register operation
  • Customer focus
  • Multitasking and organization
  • Adaptability and flexibility
  • Positive and professional
  • Order taking

Languages

English
Native or Bilingual
French
Elementary

Interests And Hobbies

-Played Recreational hockey with U15 and U18 for 3 years winning several tournaments as well as the Provincial Championship twice

-Welding in shop class and in my father’s garage

-Fishing in the area and took part in local fishing tournaments

-Golfing

-Working out in the local gym

-Learning about vehicles and vehicle maintenance

Timeline

Customer Service Cashier and Food Preparation

Tim Hortons
09.2023 - 09.2024

Lawn Care Worker

Minto Youth Center
06.2022 - 09.2023

Minto Memorial High School

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Henry Jon Pead