Henry Starnes
Long Beach
Summary
Dynamic professional with extensive experience in customer engagement and sales operations. Expertise in client outreach, relationship management, and delivering exceptional service that drives repeat business. Reliable and efficient, consistently recognized for punctuality and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Dealer Liaison
Auto Collision Group Inc.
Los Angeles
09.2025 - 04.2026
- Promoted to South Bay of Toyota account after successfully managing customer relationships, providing estimates, and promoting services at Mercedes of Encino.
- Sourced new leads for repair work by walking lots and proactively contacting corresponding customers.
- Coordinated vehicle inspections and repairs with service technicians.
- Assisted customers in selecting vehicles and understanding features.
Dealer Auction Assistant
JD Enterprise
Dallas
04.2023 - 06.2025
- Prepare the paperwork for title transfer, contact customer and organize delivery ensuring a seamless and efficient delivery.
- Assisted customers with delivery options and selections, providing tailored recommendations.
- Managed customer follow-up after sales to enhance satisfaction and support.
- Resolved customer inquiries and complaints to enhance the satisfaction experience.
- Updated and organized a spreadsheet to track client purchases, sales, and delivery charges.
Sales Floor Associate
Freedom Powersports
Dallas
01.2022 - 03.2023
- Assisted customers in selecting and purchasing recreational vehicles and parts.
- Educated customers on vehicle features, benefits, and maintenance requirements.
- Engaged with customers, delivering professional and courteous support for sales and service inquiries.
- Generated online leads, achieving top conversion rates within 2 months.
- Managed sales CRM, Dealersocket, to streamline customer interactions and sales tracking.
Cashier
Kroger
Dallas
08.2017 - 06.2018
- Process customer transactions efficiently using point-of-sale systems.
- Handle cash, credit, and digital payments accurately during transactions.
- Maintain clean and organized checkout areas to enhance customer experience.
- Greeted customers and provided assistance to enhance shopping experience.
- Answered customer inquiries and delivered product information.
- Gained practical experience by working part-time in high school.
Entrepreneur/Business Owner
Arcade Business
Dallas
01.2016 - 08.2017
- Negotiated arcade machine placement in laundromat, generating additional income.
- Facilitated sale of arcade machine due to transportation limitations, optimizing asset management.
Education
University of North Texas at Denton - Business
University of North Texas At Denton
Denton12-2022
Skills
- Microsoft Office proficiency
- Customer relationship management
- Sales reporting
- Client outreach
- Customer support
- Quick thinking
- Dependability
- Effective conflict resolution skills
- Excellent customer service
- Memorization techniques
- Customer service excellence
- Computer literacy
- Communication skills
- Time management strategies
- Leadership abilities
Timeline
Dealer Liaison
Auto Collision Group Inc.
09.2025 - 04.2026
Dealer Auction Assistant
JD Enterprise
04.2023 - 06.2025
Sales Floor Associate
Freedom Powersports
01.2022 - 03.2023
Cashier
Kroger
08.2017 - 06.2018
Entrepreneur/Business Owner
Arcade Business
01.2016 - 08.2017
University of North Texas at Denton - Business
University of North Texas At Denton