Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Certification
More about me
Timeline
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Henry Rodriguez

Henry Rodriguez

Calgary,AB

Summary

Dedicated product and privacy professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Ship-Loose Material Handler

Propak Systems Ltd.
07.2022 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Developed and maintained courteous and effective working relationships.

Senior Data Privacy and Protection Consultant

Ernst & Young, Global Delivery Services
08.2021 - 03.2022
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a culture of privacy and data protection.
  • Conducted internal and external privacy and data protection audits to identify risks.
  • Recommend improvements in privacy and personal data practices, and technology build.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Associate Product Manager, Product Owner

TrustArc (formerly TRUSTe)
11.2015 - 07.2021
  • Owned and prioritized product backlog.
  • Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Focused on building critical features up front in order to identify constraints and technical challenges.
  • Allocated and approved team resource usage.
  • Collaborated with development team on intergration services and tasks.
  • Coordinated with software developers to create custom applications and trackers to achieve client goals.
  • Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
  • Collaborated with sales, marketing and support teams to launch products on time and within budget.
  • Defined and analyzed metrics to measure product performance.
  • Liaised with clients to develop deep understanding of business needs and current market landscape.
  • Managed benchmarks, product demonstrations and testimonials for performance evaluation.
  • Compiled product, market and customer data to generate informed sales and profit projections.
  • Championed customer experience through expert analyzation and communication.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
  • Managed cross-functional teams to commercialize new products and drive improvements.
  • Worked in product pod environment consisting of product developers, design teams, software personnel and quality assurance testers.
  • Collaborated with vendors to verify service-level performance and influence supplier manufacturing processes, technology decision-making and customer service policies.
  • Supported identification of big category innovation from concept to consumer.

Technical Support Team Lead

Convergys Philippines
11.2012 - 11.2015
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with Network Operations to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi/High Speed Data, Voice over IP, and Cable TV.
  • Submitted service tickets for equipment maintenance requests.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Activated accounts for clients interested in new services.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.

Aircraft Mechanic / Specialist

Cathay Pacific Airways
07.2008 - 11.2011
  • Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
  • Recorded maintenance actions in aircraft logbooks.
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
  • Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
  • Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
  • Maintained all aircraft in accordance with organizational maintenance requirements.
  • Obtained fuel and oil samples to check for contamination.
  • Maintained repair logs to document all corrective and preventive aircraft maintenance.
  • Performed flight line AFE preflight and postflight requirements.
  • Inspected all received aircraft parts to verify compliance with FAA regulations.
  • Assisted with aircraft and equipment transport and movement.
  • Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
  • Trained new employees according to company standards.
  • Conducted and oversaw safety protocols and flight line foreign object prevention walks.
  • Monitored parts department and placed orders for maintenance supplies on consistent basis.
  • Maintained, inspected, adjusted and packed aircrew flight equipment.

Customer Service Representative

eTelecare Global Solutions
07.2007 - 07.2008
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Education

Bachelor of Science - Avionics Technology

Air Link International Aviation School
Pasay City, Philippines

No Degree - Introduction To Software Product Management

Coursera | University of Alberta
Calgary, AB
05.2022

Stanford Continuing Studies - Fundamentals of Product Management

Stanford University
Stanford, CA
12.2019

Skills

  • Product Vision and Strategy Ownership
  • Cross-Departmental Alignment
  • Agile Software Development
  • Scrum Framework
  • User and UX Research
  • Teamwork and Collaboration
  • Critical Thinking
  • Prioritization and Execution
  • Wireframe Design
  • User Feedback Collection
  • Vendor Management

Accomplishments

  • Handled multiple products used in the privacy space.
  • Company core values (multiple) awardee.
  • Helped shape multiple teams to adopt agile mindset including adapting to the Scrum Framework.
  • Contributed multiple process improvements in the entire organization.
  • Mentored other product practitioners, privacy professionals, and the youths alike.

Affiliations

International Association of Privacy Professionals (IAPP)

Certification

  • Certified Information Privacy Professional, CIPP/E/US (IAPP)
  • Verified International Academic Qualifications (WES Canada)
  • Certified Cybersecurity Learner (Ernst & Young)
  • Certified Privacy Professional (OneTrust)
  • Licensed Aircraft Specialist (Civil Aviation Authority of the Philippines)
  • Certified Airframe and Powerplant (Cathay Pacific Airways)

More about me

My hobbies to name a few includes; Rod & reel, or spear fishing, motorcycle riding, mountaineering, gardening.

Timeline

Ship-Loose Material Handler

Propak Systems Ltd.
07.2022 - Current

Senior Data Privacy and Protection Consultant

Ernst & Young, Global Delivery Services
08.2021 - 03.2022

Associate Product Manager, Product Owner

TrustArc (formerly TRUSTe)
11.2015 - 07.2021

Technical Support Team Lead

Convergys Philippines
11.2012 - 11.2015

Aircraft Mechanic / Specialist

Cathay Pacific Airways
07.2008 - 11.2011

Customer Service Representative

eTelecare Global Solutions
07.2007 - 07.2008

Bachelor of Science - Avionics Technology

Air Link International Aviation School

No Degree - Introduction To Software Product Management

Coursera | University of Alberta

Stanford Continuing Studies - Fundamentals of Product Management

Stanford University

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Henry Rodriguez