Henry Rivera

Deliver exceptional customer service by welcoming customers and creating a friendly, inclusive café experience.
Educate customers on digital banking tools, mobile banking, and self-service options to increase confidence and convenience.
Build meaningful relationships by understanding customers financial needs and connecting them with the appropriate banking solutions.
Promote Capital One products and services while maintaining a consultative, customer-first approach.
Collaborate with teammates to ensure smooth daily café operations and an outstanding customer experience.
Resolve customer concerns professionally while maintaining compliance with company policies and security standards.

Being part of the cafe well-managed team to keep compliance up to date.

• Opened and managed various account types, including personal, trust, joint, and business accounts, ensuring all compliance and documentation requirements were met.
• Processed loan applications by assisting clients with completing forms, verifying documents, and ensuring adherence to financial institution policies.
• Supported the teller frontline during peak periods by handling deposits, withdrawals, and other teller functions as needed to maintain branch efficiency.
• Conducted daily OFAC (Office of Foreign Assets Control) checks to identify and mitigate potential fraudulent transactions, ensuring compliance with regulatory standards.
• Delivered exceptional customer service by addressing client inquiries, providing tailored financial solutions, and fostering strong relationships.
• Maintained accurate records and balanced cash drawers, ensuring operational precision and accountability.

• Began as a teller and advanced to the position of Assistant Store Manager, showcasing strong adaptability and professional growth within the company.
• Gained expertise in cash handling principles, including balancing compliance paperwork at the beginning and end of shifts, while ensuring the accuracy of financial transactions.
• Provided money transfer services, acquiring knowledge of currency exchange, city compliance for large transactions, and fraud prevention techniques.
• Processed check cashing transactions, developing skills in verifying checks with companies and institutions and identifying fraudulent or altered checks.
• As Assistant Store Manager, managed collections for bad debt, including monitoring bounced checks and performing client follow-ups to resolve outstanding balances.