Henry Pena

• Planned, developed, and implemented strategies to convey information with key decision makers.
• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
• Monitored customer service operations to confirm compliance with quality standards.
• Participated in networking events to expand professional connections and attract new clientele.

• Prospecting and qualifying leads within assigned territory via phone, door knocking or prem visits
• Understanding the communication and technology needs of small and mid-sized business customers
• Developing new accounts and growing existing accounts while establishing long-term relationships with customers
• Utilizing consultative selling skills to identify key trends, uncover customer needs and leverage industry knowledge and applications to find and close sales opportunities
• Developing responses for Request for Proposals and presenting products and services that can benefit customers
• Designing strategic initiatives to grow and retain the revenue stream of assigned complex accounts and ensure customer satisfaction
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
• Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.

• Responsible for strategy execution, field sales operations, and support of assigned strategic partners.

• Provide account management including but not limited to: audits, field visits, training, business reviews, product knowledge support, customer concerns, brand compliance and merchandising.

• Conduct regular meetings, trainings and account reviews with assigned partners while ensuring they are maximizing Spectrum sales, as well as meeting quality standards and KPIs.

• Maintain knowledge; ensure delivery and understanding of current products, services, promotions, offerings, etc. to assigned partners.

• Collaborate closely with owners from assigned partners to create/manage growth plans.

• Work with our Operations, Strategy and divisional teams to ensure alignment with department and company’s objectives.

• Coordinate and assist with special events, oversee staffing, merchandising and sales execution.

• Role model for the team, teaching and coaching on the sales floor, empowering others to consistently deliver a successful sales solution.
• Encourage consistent success and learning opportunities, take ownership of the leadership development that enables you to successfully improve individual and store performance.
• Deliver operational and merchandising excellence in a dynamic environment.
• Partner with Store Manager to lead store team with unparalleled store experience that improves customer loyalty and strengthens the Sprint Brand.
• Motivate sales team to meet or exceed key performance objectives that include service and repair metrics, sales and customer satisfaction goals and store compliance/audits.
• Provide continuous feedback and coaching to improve individual and store performance.
• Complete all courses in your leadership curriculum path with the required time frames.
• Comply with all operational policies and procedures.