Henry Palma
Toronto,ON
Summary
Quality-focused Director with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Director of Property Management
Westbank Corp
08.2021 - 06.2023
- Maintained responsible for all capital projects, 10 residential and commercial buildings including Mirvish Village, Shangri-la Hotel, King Condo, and others.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Collaborated with Engineers Mechanical, Electrical, and life safety.
- Reviewed monthly property summaries and variance reports on income statements for submission to Vice President and investors.
- Inspected properties regularly to identify deficiencies and schedule repairs. Handled resident complaints and expedited maintenance request.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs and all other repairs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Coordinated with contractors on-site to ensure promote to schedule, and following the rules and regulations of Ontario Construction and Building codes, permits and licensing.
- Developed employees and center management teams to drive results with operational excellence.
- Completed lease applications and verifications, notifying prospects of results.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Drafted and monitored budgets for overall maintenance and operations.
Director of Engineering
Bisha Hotel, Loews Hotel
Toronto, ON
09.2018 - 07.2021
- Supervised Engineering and Maintenance staff team scheduling and facilitated hiring, training and personal development.
- Member of the Executive Management Committee. Attended weekly meetings to discuss hotel projects, VIP guests, etc.
- Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
- Ongoing training of employee’s pools, painting, drywall, staining wood furniture, plumbing, rebuilding, and regulating valves for domestic water system.
- Developed and implemented plans for routine preventive maintenance, including duties for the cooling tower.
- Administered hands-on instruction in basic maintenance, safety and troubleshooting procedures.
- Maintained responsibility for monthly engineering report of utilities usage, including hydro, water, and gas.
- Oversaw activities of contractors working within building and on job sites.
- Oversaw maintenance and continuous operation of building systems, including mechanical (HVAC), electrical and safety.
- Managed and conduct monthly testing of fire equipment, including fire pump, jockey pump, generators, extinguishers, re-setting fire panel,
- Health & Safety – hazard prevention and fire response participant, including Fire panel training for employees.
- Reviewed contractors' schedules and submission of shop drawings and samples.
- Managed capital improvement projects to keep expenses within operational budgets.
- Identified facility deficiencies, incorporating repair actions into maintenance procedures schedule.
- Meticulously kept records of building rounds, engineering logs and data sheets.
- Follow energy saving Management techniques to conserve resources and control budget spending using HTS control system.
- Organized data and modeled information for use in key decision-making.
- Assessed in task completion to meet tight project deadlines.
- Oversaw various other duties including but not limited to installation, trouble shooting, repair, modification, and maintenance of the hotel.
- Maintained responsibility for residential and commercial equipment including, HVAC, chiller, circulating pumps, domestic hot water boilers, heating boilers, lighting circuits, ballasts, and distribution systems.
Operations Manager
Scotia Plaza
Toronto, ON
10.2015 - 09.2018
- Managed 5 major commercial buildings in the financial district of Toronto.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Provided monthly reports and updates during weekly, monthly and daily meetings
- Dealing with Fire/Life safety systems including fire pump/fire panel/sprinkler heads/ generator and heat detectors
- Managed the heating and cooling system including Air handler, Chillers ,Make up air unit, Boilers, Compressors generator, Cooling Tower, and chemical for heating and cooling
- Managed union workers collective agreements and grievances.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Maintained relationships with Management, Tenants, and Contractors for 5 commercial buildings.
- Addressed concerns, complaints, critical incidents, with suitable solutions for 5 commercial buildings.
- Oversaw financial management, budget management, accounting and payroll activities.
- Guided employees on understanding and meeting changing customer needs and expectations.
Director of Facilities
The Dunfield Retirement Residence
Toronto, ON
09.2013 - 10.2015
- Managed building automation system and maintenance program to prevent equipment and systems failures.
- Planned facility improvements with work order priorities to maintain optimal operations.
- Enforced tenant and vendor compliance with insurance requirements and coordinated claims.
- Disposed of or oversaw disposal of surplus or unclaimed property.
- Prepared and reviewed operational reports and schedules to drive accuracy and efficiency.
- Implemented and maintained the assets of the building through strict preventative maintenance program including mechanical, electrical and plumbing.
- Oversaw construction and renovation projects to meet environmental, health and security standards.
- Surveyed facility to maximize safety and security.
- Planned, administered and controlled budgets for equipment and supplies.
- Supervised vendors, contracts and maintained responsible for all capital projects.
- Negotiating third-party contractor bids.
- Directed maintenance and operations of facility systems to minimize service interruptions.
Harbour and Property Manager
Royal Canadian Yacht Club
Toronto, ON
08.2007 - 01.2013
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled club members complaints and expedited maintenance requests.
- Developed and maintained strong working relationships with the Board of Directors and club members to minimize hassle for both parties.
- Maintained responsibility for 4 Managers and 50 employees, including hiring, training, and performance reviews.
- Solicited and analyzed bids for repairs, renovation and general maintenance for 3 locations.
- Drafted and monitored budgets for overall maintenance and operations for 4 departments.
Director of Engineering
Park Hyatt Hotel
Toronto, ON
01.1997 - 08.2007
- Oversaw maintenance and continuous operation of building systems, including Mechanical HVAC, Electrical and Life safety.
- Maintained monthly reports and general daily updates on facilities and projects. Provided insight into energy efficient alternatives
- Responsible for capital projects single budgets up to $1.5 million.
- Negotiate and over see contractors bids to ensure code standards are met and timelines are followed.
- Follow the policy and regulations of Ontario construction and building codes, including permits and licensing.
- Managed capital improvement projects to keep expenses within operational budgets.
- Maintains preventative maintenance program for all facilities including but not limited to mechanical, electrical and plumbing.
- Identified facility deficiencies, incorporating repair actions into maintenance procedures schedule.
Building Operator
Skydome Hotel
Toronto, ON
01.1989 - 12.1998
- Duties included painting, drywall, HVAC tasks, minor electrical / plumbing, general repairs and carpentry, changing gaskets, pumps and bearings, changing motors on air handling units
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
- Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
Education
BES - Building Environment
Seneca College of Applied Arts And Technology
North York, ON06.2002
Water Treatment BES - Air Handling Units BES - Electrical BES - Heating: residential and commercial BES - Air Conditioning: residential and commercial Superintendent Training Program -
Seneca College of Applied Arts And Technology
North York, ON01.1994
Private Investigation And Security Certficate -
Canadian School of Private Investigation And Security
01.1987
High School Diploma -
Saint Mary’s Secondary
Skills
- Basic Microsoft Office Word, Excel, Outlook
- New Construction
- Commercial Property
- Insurance Coordination
- Grounds and Facility Inspection
- Decision Making
- Security Management and Enhancement
- Violation Resolution
- Maintenance Oversight
- Codes Compliance
- Complaints Investigation
- Contract Negotiation
- Property Service Contract Administration
- Operations Management
- Repair Planning
- Client Relations
- Staff Coordination
- Construction Project Oversight
- Budget Preparation
- Financial Reporting
- Operating Cost Tracking
- Performance Assessment
- Complex Problem Solving
- Dispute Handling
- Property Showing
- Critical Thinking
Affiliations
Member of H.E.A.T (Hotel Engineering/Facility Managers Association of Toronto). Attend monthly meetings to continually improve understanding of property operations, keep apprised of proposed legislation and to foster forward thinking through the mutual exchange of ideas.
Certification
Joint Health and Safety Committee Certification Program
GM driver’s license
Certified in CPR and First Aid
Languages
Additional Information
- Awarded Hyatt Manager of the Year 2002 Awarded Hyatt Employee of the Year 2001 PROFILE
Timeline
Director of Property Management
Westbank Corp
08.2021 - 06.2023
Director of Engineering
Bisha Hotel, Loews Hotel
09.2018 - 07.2021
Operations Manager
Scotia Plaza
10.2015 - 09.2018
Director of Facilities
The Dunfield Retirement Residence
09.2013 - 10.2015
Harbour and Property Manager
Royal Canadian Yacht Club
08.2007 - 01.2013
Director of Engineering
Park Hyatt Hotel
01.1997 - 08.2007
Building Operator
Skydome Hotel
01.1989 - 12.1998
BES - Building Environment
Seneca College of Applied Arts And Technology
Water Treatment BES - Air Handling Units BES - Electrical BES - Heating: residential and commercial BES - Air Conditioning: residential and commercial Superintendent Training Program -
Seneca College of Applied Arts And Technology
Private Investigation And Security Certficate -
Canadian School of Private Investigation And Security
High School Diploma -
Saint Mary’s Secondary
Joint Health and Safety Committee Certification Program
GM driver’s license
Certified in CPR and First Aid
Similar Profiles
AINEL ORALOVAAINEL ORALOVA
Assistant Property Manager at Westbank Pacific Realty CorpAssistant Property Manager at Westbank Pacific Realty Corp
David KoschelDavid Koschel
General Manager, Business Development at Westbank PoolsGeneral Manager, Business Development at Westbank Pools
Savannah ClementSavannah Clement
Barista at Westbank NutritionBarista at Westbank Nutrition