Hi, I’m
Henry Oyewole
Hamilton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
years of professional experience
7
years of post-secondary education
3
Languages
Work History
Huawei TechnologyKaduna
Field Support Engineer
11.2014 - 08.2023
Job overview
- Successfully executed installation and deployment of telecom equipment. and performed routine maintenance activities to ensure ongoing functionality and reliability of equipment.
- Worked closely with other departments to identify and resolve network issues and demonstrated effective communication and collaboration skills to address cross-functional challenges.
- Traveled to various worksites to troubleshoot issues related to telecom equipment, and provided diagnostic support to identify and address issues promptly.
- Conducted on-site repairs as needed, contributing to overall reliability and uptime of telecom infrastructure. to provide 100 percent cell availability
Airtel Network Abuja
Customer Care Support Associate
03.2011 - 01.2013
Job overview
- Conducted computer diagnostics to investigate and resolve problems, showcasing thorough understanding of technical aspects of equipment.
- Assisted customers remotely by providing support and guidance over telephone, diagnosing and triaging problems effectively, and demonstrating ability to troubleshoot issues without being physically present.
- Documentation of likely information about problems encountered, diagnostic steps taken, and solutions implemented, aiding in future reference and analysis.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs
- Identified crisis calls and arranged for emergency assistance to resolve important problems
- Maintained detailed records of all customer interactions, ensuring accurate documentation of resolutions provided and tracking trends for further analysis
Microscale Embedded LimitedKaduna
Field Application Engineer
07.2009 - 02.2011
Job overview
- Facilitated and conducted training sessions for clients resulting in 10% improvement in average deal size and 15% increase in overall revenue performance.
- Provided support in developing and implementing data entry and retrieval procedures, showcasing commitment to user proficiency and efficient utilization of software tools.
- Integrated continuous integration practices, which indicates commitment to improving development workflows and ensuring more efficient and error-free software delivery process.
A to Z Pharmacy and Supermarket Abeokuta
CASHIER
02.2004 - 12.2007
Job overview
- Ensured that checkout areas were clean, organized, and well-stocked
- Balanced cash drawer at beginning and end of each shift, demonstrating financial responsibility
- Worked to meet individual customer needs, showcasing customer-centric approach to problem-solving and conflict resolution
- Restocked and organized merchandise in front lanes
- Contributed to store success by maintaining high standards of cleanliness throughout the facility
Mr Bigs RestaurantsAbeokuta
CREW TEAM MEMBER
05.2001 - 09.2004
Job overview
- Prepared foods according to menu standards, ensuring that quality and presentation met established criteria.
- Maintained appropriate food preparation and storage temperatures, aiming to prevent food-borne illnesses.
- Kept wait times low through fast order-taking and payment processing.
- Kept food preparation area, equipment, and utensils clean and sanitary
Chrisdel Wholesales and Retails StoreAbeokuta
SALES ASSOCIATE
08.1999 - 07.2001
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Answered customer questions about sizing, accessories, and merchandise care
- Engaged with customers to effectively build rapport and lasting relationships
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Education
Mohawk CollegeHamilton, ON/ Canada
Diploma of Higher Education from Computer System Network Technician
09.2023 - Current
Ladoke Akintola University of TechnologyOgbomoso/ Nigeria
Bachelor of Science from Electrical Electronics Engineering
08.2001 - 01.2008
Skills
Technical Support
Timeline
Mohawk College
Diploma of Higher Education from Computer System Network Technician
09.2023 - Current
Field Support Engineer
Huawei Technology
11.2014 - 08.2023
Customer Care Support Associate
Airtel Network
03.2011 - 01.2013
Field Application Engineer
Microscale Embedded Limited
07.2009 - 02.2011
CASHIER
A to Z Pharmacy and Supermarket
02.2004 - 12.2007
Ladoke Akintola University of Technology
Bachelor of Science from Electrical Electronics Engineering
08.2001 - 01.2008
CREW TEAM MEMBER
Mr Bigs Restaurants
05.2001 - 09.2004
SALES ASSOCIATE
Chrisdel Wholesales and Retails Store
08.1999 - 07.2001
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