HENRY OKOYE
London,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
MTN Communications
03.2021 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Care Executive
Global Communications (Glo)
11.2019 - 10.2021
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Streamlined customer support processes for improved call handling times and resolutions.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
Education
Graduate Certificate - Information And Computer Systems
Fanshawe College of Applied Arts And Technology
London, ON04.2023
Bachelor of Science - Information Technology
Enugu State University of Science And Technology
Enugu Nigeria04.2014
Skills
- Appointment Scheduling
- Scheduling
- Information Security
- Complaint Resolution
Languages
English
Full Professional
Timeline
Customer Service Representative
MTN Communications
03.2021 - 11.2022
Customer Care Executive
Global Communications (Glo)
11.2019 - 10.2021
Graduate Certificate - Information And Computer Systems
Fanshawe College of Applied Arts And Technology
Bachelor of Science - Information Technology
Enugu State University of Science And Technology
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