Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Henry Nyame

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Recent graduate with excellent research, six years of work experience and technical and problem solving skills. Detail oriented and able to learn new concepts quickly.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Logistics Assistant(Remote)

FGO Logistics
12.2022 - 12.2023
  • Streamlined warehouse operations by implementing efficient inventory management systems.
  • Reduced order fulfillment times with effective coordination of logistics processes and transportation schedules.
  • Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
  • Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
  • Collaborated with cross-functional teams to optimize logistics processes, resulting in cost savings and increased productivity.
  • Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
  • Contributed to the planning and execution of successful company-wide inventory counts on an annual basis.
  • Assisted with employee training programs related to warehouse safety protocols and equipment operation procedures.

Customer Service Representative

Jumia Group
03.2019 - 04.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Shipping and Receiving Clerk

Hi Choice LTD
07.2018 - 08.2023
  • Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
  • Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
  • Promoted a culture of continuous improvement by sharing best practices amongst team members and encouraging feedback on process enhancements.
  • Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
  • Negotiated favorable shipping rates with carriers, resulting in significant cost savings without compromising service quality.

Warehouse Worker

Jumia Group
05.2022 - 09.2023
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.

Retail Sales Associate

Tony IT Solutions LTD
02.2020 - 11.2022
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Administrative Assistant(Remote)

Captains Group LLC
10.2020 - 03.2022
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

Bachelor of Arts - Political Science And Information Studies

University of Ghana
Accra, Ghana
09.2023

Skills

  • Inventory Management Procedures
  • Route Optimization
  • Cost Control
  • [Software] Expertise
  • Customer Relations
  • Recordkeeping
  • Operational Efficiency
  • Professional Telephone Demeanor
  • Shipping Documentation
  • Call Management
  • Data Collection
  • Paperwork Processing
  • Loading and Unloading
  • Material Handling
  • Customer Service
  • Order Processing
  • Regulatory Compliance
  • Inspection and Quality Control
  • Microsoft Office Suite
  • Warehousing Operations
  • Effective Communication

Languages

English
Full Professional

Certification

Learn Ethical Hacking From Scratch, Udemy , 12/01/2023

Timeline

Logistics Assistant(Remote)

FGO Logistics
12.2022 - 12.2023

Warehouse Worker

Jumia Group
05.2022 - 09.2023

Administrative Assistant(Remote)

Captains Group LLC
10.2020 - 03.2022

Retail Sales Associate

Tony IT Solutions LTD
02.2020 - 11.2022

Customer Service Representative

Jumia Group
03.2019 - 04.2022

Shipping and Receiving Clerk

Hi Choice LTD
07.2018 - 08.2023

Bachelor of Arts - Political Science And Information Studies

University of Ghana

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Henry Nyame