Henry Ng
San Jose
Summary
Seasoned System Administrator 12+ years experience ranging from server installation, network configuration and administration, infrastructure planning and network management. Solid technical expertise in design, analysis, implementation, Troubleshooting and maintenance of Microsoft Windows server network infrastructure, including Active Directory, TCP/IP, DHCP, DNS, WINS; routers, firewalls, VPNs; implementation and administration of MS Exchange Server, Office 365, Microsoft Azure, Amazon AWS and VMware. Conscientious self-starter with excellent written, verbal and interpersonal communications skills, ability to maintain a professional focus, manage multiple priorities simultaneously and handle confidential matters flawlessly.
Overview
20
20
years of professional experience
Work History
Systems Administrator
BFB, LLP
10.2006 - 08.2020
- Responsible for installation, configuration, maintenance and support of Windows Server 2008-2019, applications, devices and peripherals
- Built/manage/maintain firm’s Exchange Server
- Responsible for the maintenance and support of the Local and Wide Area Network and all hardware and software related to the network
- Built, configure and manage firm’s VPN
- Manage newly implemented Hummingbird and Summation case management application
- Manage Asterisk VoIP servers and VoIP phone system
- Provide support for Outlook users
- Assisted in budget development, purchased hardware, software and services, and coded invoices and other bills for payment
- Managed, developed and monitored special projects as directed by the partners of the firm
- Develop and maintain relationships with vendors and outside support personnel
- Maintain documentation, including network diagrams, procedures, asset inventory, and disaster recovery plan
- Provide support for enterprise network firewalls, proxy services, VPN connections, and remote access infrastructure
- Built, configure and manage firm’s backups using Veeam Backup & Replication
- Setup and support Cisco secured roaming wireless network using 802.1x and WPA2
- Manage Blackberry devices and iPhones for the entire firm
- Maintain firm’s website and configure website server using Microsoft IIS
- Consolidate physical servers into virtual servers using Microsoft Hyper-V
Systems Administrator
Mount LLP
06.2002 - 10.2006
- Upgraded domain controllers from Windows 2000 Server to Windows 2003 server
- Set up wireless access points for new roaming wireless network
- Maintained Active Directory Infrastructure
- (Add/delete user account, password management, management of OUs)
- Built, configured and administered Blackberry Enterprise Server 3.5 and managed all account and handhelds
- Created an unattended install process for rolling out and re-issuing desktop computers, and standardized installation process
- Responsible for the administration of Symantec Antivirus Enterprise version 10.0
- Documentation of Internal Network
- Configured RAID Arrays (RAID 1 & RAID 5) through Raid Array Manager for Dell PERC 3/PERC4 with Global hot spare redundancy for fault tolerance
- Exchange Server 2000/2003 installation, support, troubleshoot & maintenance
Jr. Systems Admin / Desktop
Conceptus Inc.
01.2002 - 06.2002
- Supported over 150 users for Desktop Support on Dell desktops and IBM laptops
- Resolved 8 to 10 trouble tickets daily including troubleshooting application failures, repairing corrupt files, installing new applications, hardware installations, diagnosing hardware failures, resolve conflicting applications, repair corrupt Windows user profiles, printer setups, virus detections and removals, ad ware and spy ware removals, Outlook mail setups, hard drive re-images, and wireless configurations
- Assisted with various hardware and software rollouts, moves, and projects across the company for Windows XP, and proprietary applications
- Setup Workstations, explained IT procedures and gave a tutorial to the new hires on how to use our applications
- Management of wiring closets and created detailed helpdesk documentation regarding the infrastructure, including detailed documents on the networks, sequence diagrams and guides to allow a seamless transition for the team
- Assisted in Sarbanes Oxley compliance documentation for Company Audit
IT Support
KVO
04.2001 - 11.2001
- Provided all aspects of production support for internal systems, including end users
- Supervised and trained employees in use of MS Office 2000
- Helped maintain hardware and software security; updated anti-virus programs, backed-up server, and audited employees’ computers for unauthorized software
- Utilized HP Open View to check status of routers and T1 lines
- Managed ghost images and ghost image deployments
Desktop Support
Cellmania
12.2000 - 03.2001
- Participated in the creating and setting-up the intranet for the company
- Provided helpdesk support for 70 in-house employees
- Migrated Windows 98 and NT to Windows 2000
- Miscellaneous duties such as setting-up email account, computer hardware upgrades, building new computers, and hardware/software evaluations and purchasing
- Administered file servers, and network connectivity including creating accounts, monitoring network performance and troubleshooting problems that occur
Education
Bachelor of Science - Management Information System
San Jose State University
San Jose, CA05.2002
Skills
- Windows Servers
- Microsoft Azure
- Microsoft Exchange Server
- VMware ESX Server
- Program installations
- IT procedure development
- System upgrades
- Virtualization technologies
- Server management
- Active directory
- Network administration
Educationcertifications
Bachelor of Science in Management Information System, 05/01/02, San Jose State University, San Jose, CA
Technicalspecialties
Windows Servers, Microsoft Azure, Microsoft SQL Server, Terminal Server, Microsoft SCCM, IIS, Microsoft Exchange Server, VMware ESX Server, Novell, Ubuntu Server, Windows XP through Windows 11, Active Directory, Group Policy, Power Shell, Logon scripting, Exchange Best Practice Tools/Analyzer, Exmerge, PGP Encryption, Visio, Backup Exec 9-2012, MS Project, Solar Winds, VNC, Sophos EDR, Norton Ghost, Brightmail, Timeslips 2002-2015, Tabs3 & Practice Master 14-16, Lotus Notes, Altiris Automation, Symantec Endpoint Protection, Microsoft Forefront Protection, Asterisk VoIP, Ubuntu, Debian, HP Proliant server, Cisco Firewall, Palo Alto Networks, SonicWall Firewall, Fortinet Firewall, SonicWall SSL VPN, Watch Guard Firewall, Cisco Switches, Dell PowerEdge Server, Barracuda Spam Firewall
Timeline
Systems Administrator
BFB, LLP
10.2006 - 08.2020
Systems Administrator
Mount LLP
06.2002 - 10.2006
Jr. Systems Admin / Desktop
Conceptus Inc.
01.2002 - 06.2002
IT Support
KVO
04.2001 - 11.2001
Desktop Support
Cellmania
12.2000 - 03.2001
Bachelor of Science - Management Information System
San Jose State University
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