HENRY NARH
Prince Albert,SK
Summary
Enthusiastic Business Development Officer dedicated to driving business success through smart networking and solid brand positioning. Excels at boosting online presence and customer engagement through savvy, cost-effective social media marketing. Encourages win-win negotiations to build strong partnerships and expand business reach.
Overview
8
8
years of professional experience
Work History
Business Development Officer
Bosterra Enterprise
10.2022 - 11.2023
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Expanded market share by conducting comprehensive market research and competitor analysis.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Developed new sales strategies to target untapped markets, resulting in increased revenue generation.
Back Office Operations and Customer Service
Utrak Savings And Loans
12.2018 - 10.2022
- Enhanced customer satisfaction by streamlining operations processes and implementing effective communication strategies.
- Reduced response times for customer inquiries by creating efficient workflows and prioritizing tasks.
- Coordinated cross-functional teams to resolve complex customer issues, resulting in improved client retention rates.
- Developed comprehensive training programs for new hires, ensuring seamless integration into the team and increased productivity.
Administration & Information Manager
Feoga Ventures
02.2016 - 01.2018
- LTD Import and distributor of Meat, Seafood, Spices, Rice, and Oil
- Work included in the administrative area, including records, correspondence, mail management functions & dealing with foreign clients
- Voluntarily associate with the following organizations as an advisor / consultant and coordinator in faith & development related issues for approximately almost a decade.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Education
Certificate - Chartered Marketing
Ghana School of Marketing
Accra, Ghana10.2023
Research And Islamic Thought
International Institute of Islamic Thought
08.2019
Bachelor Degree - Major | Business Administration (Marketing)
Central University
Accra, Ghana06.2018
Certificate of Accomplishment - Minor | Chinese Training Course
University of Ghana
Accra, Ghana06.2018
Skills
- Attention to Detail
- Management
- Customer Service
- Credit Risk
- Audit and Compliance
- Marketing and Sales
- Performance Metrics
Accomplishments
Certificate of Achievement “INNOVATORS FELLOWSHIP 2018” by www.place.network (Paris, 15th December 2018).
Acknowledgement of enthusiastic work in religious songs & other Church related events in the form of CD’s & DVD’s from “New Life Urdu Church”, 25245 Huron Street, Loma Linda, CA 92354, U.S.A. (15-02-2018).
Acknowledgement of an excellent talent in producing audio/video CD’s & DVD’s of Gospel Music from “South Asian Presbyterian Church”, 4684 Parnell Lane, Plano,
Texas 75024, U.S.A. (20-03-2019).
Sunday School Refresher Course jointly conducted by Ghana Sunday School Ministry & Youth Partnership International (U.K) from 17th to 20th February 2017.
4th Annual Bible Conference organized by The Truth Institute, Accra, Ghana (7th November – 9th November 2017).
Two-day national conference on Women Writers organized by Central University - Accra. (11-12 May 2019).
Languages
English
Full Professional
Workshops and Training Attended
Compliance Training
Basic Credit Management Training
Fraud and Anti-Money Laundering
Anti-bribery and Corruption Training
Customer Service Toolkit ( Treating customers fairly and handling customer complaints )
Timeline
Business Development Officer
Bosterra Enterprise
10.2022 - 11.2023
Back Office Operations and Customer Service
Utrak Savings And Loans
12.2018 - 10.2022
Administration & Information Manager
Feoga Ventures
02.2016 - 01.2018
Certificate - Chartered Marketing
Ghana School of Marketing
Research And Islamic Thought
International Institute of Islamic Thought
Bachelor Degree - Major | Business Administration (Marketing)
Central University
Certificate of Accomplishment - Minor | Chinese Training Course
University of Ghana
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